Network Control Tech

Equifax • Louisville, KY

1d • Onsite

About The Position

Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems and respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service. As a global data, analytics and technology company, Equifax plays an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.

Requirements

• High school diploma required
• At least 2-4 years of experience solving system and network issues, preferably in a call center or support center environment
• A computer networking or related degree
• CompTIA Network+ or A+ Certification
• At least 1 year of experience with Bomgar, PuTTY, WinSCP
• At least 1 year of experience with a ticket system, Service Now preferred

Responsibilities

• Perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems.
• Respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service.
• Troubleshoot complex network, systems, or applications processes with both internal and external stakeholders.
• Identify trends and suggest improvements in products and processes.
• Document clear and precise steps in troubleshooting.
• Provide excellent customer service supporting Windows and Linux-based applications.

Benefits

• Comprehensive compensation and healthcare packages
• 401k matching
• Paid time off
• Organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees