Network Control Specialist III

Iridium Satellite LLC•Tempe, AZ

70d•Onsite

About The Position

If you are experienced in Network Operations or IT Technical Support, then get excited about an excellent opportunity to join Iridium Satellite as a Network Control Specialist III on our Gateway Technical Operations team. In this role, you'll monitor, maintain, and support Iridium Gateways and remote site equipment, primarily in a cloud environment. You will ensure timely resolution of network and service issues and manage outage notifications in a 24x7x365 setting. You'll be successful in this role if you are an eager learner, known problem-solver, and can draw on your previous technical experience to triage, diagnose, and drive solutions on a wide range of technical challenges.

Requirements

Bachelor's degree in Telecommunications, Computer Science, or related discipline; OR equivalent, relevant experience in lieu of degree
5+ years of relevant, proven experience working with AWS cloud systems
Previous experience working in a network operations capacity
Intermediate knowledge of Linux command line skills
Strong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issues
Have confidence and be able to establish valuable relationships with others, including higher levels of leadership
The ability to think outside the box to help solve problems, with the humility to ask for help when needed
Adaptability to a dynamic environment and the readiness to take on any new tasks
A strong motivation to achieve outcomes and results
Capable of handling multiple tasks at once and completing them on time
An eagerness to develop professionally, continuously learn, and share knowledge with others
NOTE: This is a fully onsite position requiring in-office attendance 5 days a week, with standard business hours from 8:00 AM to 5:00 PM, excluding flexibility for remote or hybrid work.
Be able to work in a 24x7x365 environment
Be on call to support major network issues
Be able to travel up to 10%
Be able to lift up to 25 pounds
This position directly performs under, supports, or is exposed to a U.S. government contract. To comply with the requirements of that U.S. government contract, applicants for this position must be U.S. citizens

Nice To Haves

Any AWS certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.)
Experience operating 3/4/5G Core networks
Technical industry certification in Network+ or Linux (RedHat, CentOS etc.)

Responsibilities

Contribute to the team, in a technically knowledgeable and experienced capacity, in monitoring, testing, and upgrading of cloud-based Gateway network elements
Identify system/service anomalies and troubleshoot with urgency
Respond to alerts in a timely manner and initiate corrective actions to restore network services
Coordinate fault resolution with Iridium Engineering teams, various managers/leaders, and vendor support
Document, prioritize, and drive resolution of system and service issues
Create, validate, and update technical procedures
Support troubleshooting of customer trouble tickets, serving as an escalation point and, in some cases, as a subject matter expert
Collaborate with various subject matter experts within the company to draft, update, and organize technical training guides, job aids, and procedural documentation to ensure staff are equipped with the knowledge and resources needed to perform network control operations effectively
Perform other duties and responsibilities as may be assigned by management

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