Network Engineer III

Rigil Corporation•Oklahoma City, OK

About The Position

Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders. Network and security-related certifications (Cisco Certified Network Professional (CCNP), CCNP Routing and Switching) Bachelor’s degree in computer science, information systems, or other related discipline. Provides advanced knowledge to create engineered drawings, statements of work, and technical manuals to determine requirements for Telecommunications Unit (AMK-224). Directs and participates in all aspects of the FAA Network Engineering/Security framework including, but not limited to installing, configuring, monitoring routers/switches and other network devices while maintaining secure, redundant, and reliable operation of the MMAC Backbone Network and the MMAC Internet Access Point (IAP). Maintain and update documentation of Network security, including but not limited to, platforms, design, operation and procedure manuals. Ensure network team documentation is complete and conforms to requirements before making any hardware/software changes to production network. With no supervision, complete transactions network management/monitoring tools, Internet Filtering/caching, routing protocols, Access Control Lists, and Uninterruptible Power Supply network monitoring. Ensure backbone network and IAP conforms to appropriate FAA/DOT security regulations, policies, and procedures. Leads Scaled Agile Frameworks (SAFe)/Agile or traditional Waterfall Program Management work groups related to automation/standardization efforts. Subject Matter Expert in strategic planning committees and task forces organized to integrate the efforts of Information Technology (IT) groups into an effective and total Enterprise Program. Ensure MMAC Backbone Network and Internet Access Point (IAP) conform to appropriate DOT/FAA security regulations, policies, and procedures. Project Lead and subject matter expert on network enhancement and modernization projects. On daily basis, monitor and solve advanced/complex tickets established in the Help Desk “Network” Que that are infrastructure related. Monitor the Telecommunications (AMK-224) local work order tracking system (Archibus is the current system) queues for tickets related to the network infrastructure. Instruct and support other FAA personnel who may also be implementing Archibus Network Queue tickets. Monitor/administer network monitoring tools to ensure network performance and uptime. Continuously monitor all Configuration Change Management Processes. Perform installation, testing, modification, enhancement, and maintenance of LAN/WAN computer networks. Perform network analysis and troubleshooting techniques on Cisco and Juniper LAN/WAN equipment, Windows and Linux systems, and related services. Diagnose and resolve problems; implement operating system patches and upgrades; address security rights/issues with firewalls, switches, routers, VPN, etc. At a minimum, provide Management with weekly status updates on project/tasks, problems/concerns, or other outstanding project related issues. When applicable, allow Network Engineer II and lower to shadow in all aspects of the job.

Requirements

Bachelor’s degree in computer science, information systems, or other related discipline.
Seven years of combined documented Information Technology (IT) experience:
Installing, maintaining, or managing any one of the following: Camera’s, Circuit and WAN Management, Interfacing with MPLS and LTE Vendors, Cisco ISE and DNAC, IoT equipment, NAT/PAT, Network Tools such as Solar Winds.
Cisco Routers, Cisco Switches- 9300, 9500, Network Connected UPS equipment, TACACS/RADIUS.
Help troubleshooting and maintain network tools and topology maps.
Maintain complete details of issues in ticketing system, receive phone calls directly from end-users.
Work tickets escalated from Tier 1 service desk personnel and the ability to escalate to provided vendor contacts.
Conduct research, analysis, and correlation across diverse data sets.
Meet SLA requirements for response, restore, and notification times with proper pending codes.
Working knowledge of ITIL principles.
Experience with enterprise-level ticketing systems such as ServiceNow or Remedy.
Understanding of Syslog and SNMP monitoring
Network and security-related certifications (Cisco Certified Network Professional (CCNP), CCNP Routing and Switching) or equivalent documented knowledge.
Ability to interpret information from network tools (e.g., Nslookup, Ping, Traceroute).
Knowledge of networking concepts, protocols, and security methodologies.
Knowledge of host or network access control mechanisms (ACLs, capability lists).
Familiarity with network protocols such as TCP/IP, DHCP, DNS, and directory services.
Understanding and knowledge of 5G equipment
Maintain LAN and WAN connectivity for multiple remote locations across multiple geographically separated locations.
Serve as a resource for engineering and as an escalation point for unresolved issues.
Interface with architecture teams and act as the implementation arm for projects moving from testing to production.
Attend Change Advisory Board (CAB) meetings to present and defend proposed changes
The ability to Participate in on-call rotation (estimated once every four weeks)
Supporting information systems as an Information or Cyber Security professional.

Nice To Haves

FAA/MMAC experience preferred

Responsibilities

Provides advanced knowledge to create engineered drawings, statements of work, and technical manuals to determine requirements for Telecommunications Unit (AMK-224).
Directs and participates in all aspects of the FAA Network Engineering/Security framework including, but not limited to installing, configuring, monitoring routers/switches and other network devices while maintaining secure, redundant, and reliable operation of the MMAC Backbone Network and the MMAC Internet Access Point (IAP).
Maintain and update documentation of Network security, including but not limited to, platforms, design, operation and procedure manuals.
Ensure network team documentation is complete and conforms to requirements before making any hardware/software changes to production network.
Complete transactions network management/monitoring tools, Internet Filtering/caching, routing protocols, Access Control Lists, and Uninterruptible Power Supply network monitoring.
Ensure backbone network and IAP conforms to appropriate FAA/DOT security regulations, policies, and procedures.
Leads Scaled Agile Frameworks (SAFe)/Agile or traditional Waterfall Program Management work groups related to automation/standardization efforts.
Subject Matter Expert in strategic planning committees and task forces organized to integrate the efforts of Information Technology (IT) groups into an effective and total Enterprise Program.
Project Lead and subject matter expert on network enhancement and modernization projects.
On daily basis, monitor and solve advanced/complex tickets established in the Help Desk “Network” Que that are infrastructure related.
Monitor the Telecommunications (AMK-224) local work order tracking system (Archibus is the current system) queues for tickets related to the network infrastructure.
Instruct and support other FAA personnel who may also be implementing Archibus Network Queue tickets.
Monitor/administer network monitoring tools to ensure network performance and uptime.
Continuously monitor all Configuration Change Management Processes.
Perform installation, testing, modification, enhancement, and maintenance of LAN/WAN computer networks.
Perform network analysis and troubleshooting techniques on Cisco and Juniper LAN/WAN equipment, Windows and Linux systems, and related services.
Diagnose and resolve problems; implement operating system patches and upgrades; address security rights/issues with firewalls, switches, routers, VPN, etc.
Provide Management with weekly status updates on project/tasks, problems/concerns, or other outstanding project related issues.
Allow Network Engineer II and lower to shadow in all aspects of the job.