Specialist - Network Control

Collin College

About The Position

Configure, document, install, maintain, manage and troubleshoot Collin's wired and wireless networks. Travel between campuses to provide network support for faculty, staff and students.

Requirements

Associate degree from an accredited institution and at least one (1) year of related experience.
Certification in Novell Networks (CNA), Microsoft (MCSE), or any entry level certification for Intel or Cisco.
Knowledge of network protocols
Knowledge of switches and routers
Knowledge of various operating systems, software packages and firmware for network hardware and backups
Knowledge of the various wireless platforms
Knowledge of broadcast and recording server software
Knowledge of Cisco Call Manager, Unity and call accounting software
Troubleshooting skills
Organizational skills
Interpersonal skills
Computer and applicable software skills
Ability to work independently
Ability to communicate effectively, both orally and in writing
Ability to travel between sites to provide software and hardware support
Ability to generate and maintain documentation and records
Ability to maintain hardware and software maintenance

Responsibilities

Configure and install switches as new data closets are added and/or install switches when additional switch ports are needed.
Patch in and configure switch ports for network devices.
Troubleshoot technical problems related to cabling, file server connectors and hardware.
Maintain network system documentation and records.
Maintain configuration backups and firmware copies.
Track network system performance and write management reports summarizing network performance.
Use assigned programs for tracking network performance.
Travel between sites to provide software and hardware support for faculty, staff and students on network hardware and network-related software problems.
Maintain an inventory of the LAN, including cable, hub and switch installations.
Monitor the data communications network to ensure availability to all system users.
Resolve data communications problems.
Monitor network operations and troubleshoot network problems.
Install and/or replace cards, cabling and other hardware as necessary.
Maintain hardware and software maintenance for the district's network equipment.
Work with vendors on requesting quotes for maintenance renewals.
Maintain list of equipment maintenance dates and contact vendor for maintenance requests.
Serve as liaison for network users to obtain clarification of problems and to identify solutions and/or corrective actions.
Perform other duties as assigned.
Perform all duties to maintain all standards in accordance with college policies, procedures and Core Values.