Network AND Telecommunications Engineer, ON-SITE, Information Technology, Full-Time, Days

MarinHealth•San Rafael, CA

6d•$54 - $81•Onsite

About The Position

The Network and Telecommunications Engineer is a hands-on technical specialist responsible for the administration, configuration, and troubleshooting of enterprise voice and network systems across MarinHealth. This role leads support of Cisco Unified Communications platforms—including CUCM, Unity (CUC), UCCX, CER, CIMP, and Informacast—while also contributing to the design, implementation, and maintenance of a secure, scalable network infrastructure. Working closely with senior engineers and IT teams, this position supports a complex network environment leveraging Cisco Catalyst, Nexus, ISR, and Arista technologies across hospital and clinic locations. Responsibilities include managing enterprise voice services, maintaining paging and local telephony systems, and providing Tier 2/3 support for escalated network and telephony issues. The role requires strong hands-on expertise in Cisco collaboration tools, network architecture, VLAN segmentation, and routing protocols, as well as physical infrastructure support such as cabling and device installations. This individual also serves as a technical resource and mentor, partners cross-functionally to optimize user experience and clinical workflows, and ensures compliance with healthcare standards. This is an on-site position based in Greenbrae, California, with participation in a 24x7 on-call rotation to support operational continuity and service excellence.

Requirements

Bachelor’s degree in computer science, Information Systems, Engineering, or related field (or equivalent experience).
Minimum 7+ years of hands-on networking experience, including close collaboration with systems architects and network administrators.
Minimum 5+ years of experience administering and troubleshooting Cisco Unity, CUCM, UCCX, CER, Cisco phone system management consoles, and attendant consoles.
Minimum 5+ years of experience supporting network administrators with wiring and cabling needs, as well as replacing and troubleshooting physical phone installations.
Expertise in Cisco Platforms: Advanced administration, configuration, and troubleshooting of Cisco Unity, CUCM, UCCX, CER, and attendant consoles.
Enterprise Network Architecture: Ability to design, implement, and maintain secure, scalable network infrastructures, including both physical and logical configurations.
Physical Infrastructure Support: Skilled in supporting network administrators with wiring and cabling needs, as well as replacing and troubleshooting physical phone installations.
Technical Problem Solving: Proven capability to serve as a technical resource for escalated service desk tickets, providing Tier 2 and Tier 3 support for complex network and telephony issues.
Collaboration and Communication: Ability to work closely with IT operations, systems engineers, and clinic staff to optimize user experience, uphold security standards, and ensure compliance with healthcare regulations.
Leadership and Mentorship: Experience leading and mentoring technical support team members, fostering professional development and maintaining high standards of service delivery.
Commitment to Service Excellence: Dedicated to upholding organizational standards for patient privacy, safety, and service in all technical operations.
Patient Privacy (HIPAA Compliance): Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

Nice To Haves

Experience in healthcare or other regulated environments preferred.
Technical certifications preferred (such as CCNA, CISSP, etc.)

Responsibilities

Administer, configure, and troubleshoot enterprise voice and network systems, with a strong focus on Cisco platforms (Unity, CUCM, UCCX, CER) and attendant consoles.
Design, implement, and maintain secure, scalable network infrastructures, including both physical and logical configurations.
Provide direct support to network administrators for wiring and cabling needs, including replacement and troubleshooting of physical phone installations.
Serve as a technical resource for escalated service desk tickets, offering Tier 2 and Tier 3 support for complex network and telephony issues.
Collaborate closely with IT operations, systems engineers, and clinic staff to optimize user experience, uphold security standards, and ensure compliance with healthcare regulations.
Lead and mentor technical support team members, fostering professional development and maintaining high standards of service delivery.
Uphold organizational standards for patient privacy, safety, and service.
Take part in a 24x7 on-call rotation.
All other duties as assigned.