Network and Telecommunication Engineer

SpartanNash•Grand Rapids, MI

3d•Onsite

About The Position

The Network & Telecommunications Engineer designs, implements, administers, secures, and supports enterprise network, telecommunications, wireless, and RF communications infrastructure. The role provides Tier 3 expertise across LAN/WAN, WLAN/WWAN, VoIP/SIP, and PBX, and works with technology teams, business stakeholders, vendors, and engineering partners to deliver secure, reliable, scalable, and highly available services. Work includes architecture, complex troubleshooting, monitoring, technology upgrades, capacity planning, documentation, project implementation, and infrastructure changes. The position provides technical leadership by establishing standards and procedures, mentoring and training team members, evaluating emerging technologies, supporting technology investments, and contributing to long-term infrastructure strategy and leadership decisions. It requires regular on-site support and approximately 50% travel to retail locations and distribution centers. The role is based in Grand Rapids, Michigan, with a Monday–Friday schedule of 8:00 a.m.–5:00 p.m. (flexible) and an on-call rotation.

Requirements

At least five years of experience designing, engineering, installing, and maintaining a network or telecommunications environment.
At least five years of experience with enterprise telecommunications systems or systems operations.
At least two years of experience planning, managing, prioritizing, assigning, and monitoring work to meet objectives across multiple or competing priorities or projects.
Knowledge of voice technologies, including POTS, VoIP, SIP, and trunking.
Routing and switching knowledge.
Familiarity with VoIP, SIP trunking, and VLANs.
Knowledge of telecommunications software, including call accounting, voicemail, TFTP, and related technologies.
Knowledge of radio communications technologies.
Experience with Cisco CUCM/Call Manager, ShoreTel/Mitel, Toshiba, or similar phone systems.
Microsoft 365 experience, including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint.
Experience with telecommunications circuits and structured cabling.
Ability to travel approximately 50% to retail locations and distribution centers.
Ability to provide regular on-site support, implement activities, troubleshoot, and coordinate with business stakeholders.
May be required to lift and/or move 20 pounds; frequently required to sit, stand, and walk.
Must be able to work in a typical office environment; conditions may vary in computer/server rooms, print shops, production areas, and distribution settings.

Responsibilities

Coordinate network and telecommunications team resources with other departments and technology teams to support district needs.
Help plan, organize, and align team work priorities to meet service-level objectives.
Communicate proactively with technology teams and district stakeholders and ensure follow-through.
Manage tasks, timelines, and deadlines while providing assurance to customers.
Contribute technical expertise to technology leadership decision-making.
Maintain the confidentiality of accessible district information resources.
Design and implement telecommunications systems to meet customer requirements.
Diagnose and troubleshoot existing telecommunications systems.
Provide technical support to customers and internal teams.
Prepare and maintain technical documentation for telecommunications systems and team use.
Install and repair network and telecommunications cabling.
Test and validate new telecommunications equipment and software releases.
Train and guide junior team members and other colleagues.
Support and troubleshoot Tier 3 network infrastructure, including Meraki, Aruba, Cisco, enterprise phone systems, and telecommunications.
Analyze and resolve complex network faults to meet defined service levels.
Maintain and improve network and communications infrastructure.
Coordinate network and telecommunications moves, adds, and changes.
Administer and maintain telecommunications servers.
Analyze, create, and report on project implementation plans to minimize risks to network availability.
Maintain and extend technical skills and knowledge.
Architect, plan, and install network and telecommunications infrastructure, and assist with hardware and software purchases.
Monitor network and telecommunications availability, prioritize issues, and resolve network downtime to maximize uptime.
Help develop long-range operational goals for network, telecommunications, and RF infrastructure.
Provide regular on-site support, implementation, troubleshooting, and coordination with business stakeholders.
Participate in an on-call rotation and travel to retail locations and distribution centers as required.