Network and Telecommunication Engineer
About The Position
The Network & Telecommunications Engineer designs, implements, administers, secures, and supports enterprise network, telecommunications, wireless, and RF communications infrastructure. The position provides Tier 3 expertise across LAN/WAN, WLAN/WWAN, VoIP/SIP, and PBX, collaborating with technology teams, business stakeholders, vendors, and engineering partners to maintain secure, reliable, scalable, and highly available services. Work includes architecture, complex troubleshooting, monitoring, upgrades, capacity planning, documentation, project implementation, and infrastructure changes. The engineer also establishes standards and procedures, mentors team members, evaluates emerging technologies, supports technology investments, and contributes to long-term infrastructure strategy and leadership decisions. The position is based in Grand Rapids, Michigan, requires approximately 50% travel to retail locations and distribution centers, and includes regular on-site support, implementation, troubleshooting, and coordination with business stakeholders. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (flexible), with an on-call rotation.
Requirements
- At least five years of experience designing, engineering, installing, and maintaining a network or telecommunications environment.
- At least five years of experience with enterprise telecommunications systems or systems operations.
- At least two years of experience planning, managing, prioritizing, assigning, and monitoring work to meet objectives across multiple or competing priorities or projects.
- Knowledge of voice technologies, including POTS, VoIP, SIP, and trunking.
- Knowledge of routing and switching.
- Familiarity with VoIP, SIP trunking, and VLANs.
- Experience with telecommunications software such as call accounting, voicemail, and TFTP, and with related radio communications technologies.
- Experience with Cisco CUCM/Call Manager, ShoreTel/Mitel, Toshiba, or similar phone systems.
- Microsoft 365 experience, including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint.
- Experience with telecommunications circuits and structured cabling.
- Ability to travel approximately 50% to retail locations and distribution centers and provide regular on-site support.
- Ability to participate in an on-call rotation.
- May be required to lift and/or move 20 pounds.
Responsibilities
- Coordinate network and telecommunications resources with other departments and technology teams to meet district needs.
- Help plan, organize, and align team priorities to meet service-level objectives.
- Communicate proactively with technology teams and district stakeholders and ensure follow-through.
- Manage tasks, timelines, and deadlines for customers.
- Provide technical expertise to technology leadership to support decision-making and maintain confidentiality of accessible district information.
- Design and implement telecommunications systems that meet customer requirements.
- Diagnose and troubleshoot existing telecommunications systems and provide technical support to customers and internal teams.
- Prepare and maintain technical documentation for telecommunications systems and team use.
- Install and repair network and telecommunications cables.
- Test and validate new telecommunications equipment and software releases.
- Provide training and guidance to junior team members and train other team members in job-related skills and duties.
- Support and troubleshoot Tier 3 network infrastructure, including Meraki, Aruba, Cisco, enterprise phone systems, and telecommunications.
- Analyze and rectify complex network faults to meet defined service levels.
- Maintain and enhance network and communications infrastructure.
- Coordinate network and telecommunications moves, adds, and changes.
- Administer and maintain telecommunications servers.
- Analyze, create, and report on project implementation plans to minimize risk to network availability.
- Maintain and extend technical skills and knowledge.
- Architect, plan, and install network and telecommunications infrastructure, and assist with related hardware and software purchases.
- Monitor network and telecommunications availability, prioritize issues, and actively resolve network downtime to maximize uptime.
- Help develop long-range operational goals for network, telecommunications, and RF infrastructure.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
