Network and Systems Supervisor

Auxiant•Madison, WI

2d•Hybrid

About The Position

The Network & Systems Supervisor is responsible for the day-to-day supervision, technical contribution, and operational delivery of the Network and Systems team — carrying direct personnel responsibilities including performance management, professional development, compensation planning, and hiring. In addition to direct team oversight, this role maintains active hands-on technical contributions across enterprise network, systems, and infrastructure automation including modern DevOps practices and platform engineering, serving as a primary escalation point for complex incidents and providing technical coverage across all team disciplines. The Supervisor contributes to departmental strategic planning and is accountable for operational excellence, enterprise standards, and organizational alignment.

Requirements

Demonstrated experience supervising or leading a technical team including performance management, coaching, workload planning, and personnel development.
Proven ability to manage team delivery accountability, balance competing priorities, and maintain consistent operational coverage across a technical team.
Experience participating in or leading recruiting and hiring activities including candidate evaluation and coordination with HR.
Demonstrated ability to utilize data-driven decision making to identify process improvement opportunities and drive measurable outcomes.
Effective written and oral communication skills with the ability to convey technical concepts clearly to non-technical colleagues and leadership.
Demonstrated experience with incident response, business continuity planning, and change management practices in an enterprise environment.
Familiarity with HIPAA and SOC2 compliance requirements and experience contributing to compliance audits, risk assessments, or related remediation activities in alignment with NIST standards.
Demonstrated proficiency in Linux systems administration; Ubuntu environment experience strongly preferred. CompTIA Linux+ or equivalent knowledge validated through hands-on experience is acceptable.
Demonstrated experience building and maintaining CI/CD pipelines and deploying and managing container environments in a team or production setting.
Proven experience writing and maintaining Ansible playbooks and automation scripts for infrastructure configuration and management at a production scale.
Proficiency in scripting using Python and/or PowerShell for automation and operational tasks.
Working knowledge of networking fundamentals including switching, routing, VLANs, and firewall concepts; CompTIA Network+ or equivalent demonstrated experience.
A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. An Associate’s degree combined with substantial hands-on experience, or equivalent self-directed learning and demonstrated technical proficiency, will be considered in lieu of a Bachelor’s degree.
5 to 7 years of progressive experience in infrastructure, systems administration, or a related technical discipline with demonstrated advancement into automation and platform engineering responsibilities.
1 to 2 years of demonstrated experience leading, mentoring, or supervising a technical team with direct accountability for team performance, workload delivery, and personnel development.

Nice To Haves

Experience with enterprise IAM platform administration, secrets management, and certificate lifecycle automation.
Exposure to cloud environments, particularly AWS; AWS Cloud Practitioner or equivalent familiarity preferred.
Understanding of database administration fundamentals including MySQL, MSSQL, and high availability concepts.
Security operations experience including SIEM platform interaction, alert triage, and security incident handling.
CompTIA Security+ or equivalent security knowledge is a plus.
Relevant industry certifications are recognized and valued; formal credentials may be substituted with demonstrated equivalent experience and a verifiable portfolio of work.

Responsibilities

Provide direct day-to-day supervision for a team of network, systems, and security operations specialists; manage performance reviews, compensation planning, disciplinary actions, professional development, and onboarding for all direct reports.
Assign and manage team workload across operational and project responsibilities; set clear goals, deadlines, and deliverables; balance team capacity across competing priorities.
Serve as a primary escalation point for complex infrastructure incidents and architectural decisions; provide hands-on technical coverage across all team disciplines to mitigate single-point-of-knowledge risk.
Oversee daily operations; develop, maintain, and enforce standard operating procedures for routine tasks, incident response, and change management; identify process improvement opportunities utilizing data-driven decision making; promote disciplined engineering practices including change control adherence, documentation standards, and proactive technical debt reduction.
Maintain, test, and document business continuity plans, incident response procedures, and disaster recovery documentation; coordinate tabletop exercises to validate response readiness and ensure clear escalation pathways.
Contribute to departmental strategic planning; execute action plans aligned with departmental objectives; track individual and team KPIs, identify areas of opportunity, and coach team members on improvements and process changes.
Coordinate with internal technical teams, peer supervisors, and IT leadership to align on upcoming changes, address recurring issues, and maintain operational consistency.
Oversee day-to-day security operations including SIEM platform monitoring, alert response, email security review, and compliance-related ticket handling; contribute to HIPAA and SOC2 compliance initiatives and audit reviews in alignment with NIST standards; support remediation activities as assigned.
Lead recruiting and hiring activities in coordination with HR to fill open positions in a timely manner with high quality candidates; cultivate professional development and growth within the team; track individual progress and coach team members to improve performance against established goals.
Design and maintain infrastructure automation using Ansible, Python, and related tooling; establish and enforce automation standards across system provisioning, configuration management, and operational workflows.
Build, maintain, and optimize infrastructure automation pipelines using GitLab CI/CD; oversee and contribute to pipeline-driven automation workflows supporting infrastructure provisioning, configuration management, and systems deployment processes.
Deploy, manage, and contribute to the oversight of infrastructure and platform container environments; maintain configurations, resource efficiency, and platform stability for systems-level workloads; container management responsibilities do not extend to application containers owned by development teams.
Administer enterprise IAM platforms; manage authentication, authorization, and directory services; enforce least-privilege access principles and support compliance requirements.
Design and operate automated certificate enrollment, renewal, and PKI lifecycle management processes; manage enterprise secrets management platforms across infrastructure and application environments.
Support, maintain, and oversee MySQL and MSSQL database platform infrastructure including installation, patching, connection pooling, high availability proxy configuration, and replication health; contribute to performance analysis and maintenance planning at the infrastructure level; database administration responsibilities including query development, schema management, and application-level database work are outside the scope of this role.
Architect, configure, maintain, and extend infrastructure and systems monitoring including servers, network devices, and platform components; define thresholds, dashboards, and escalation workflows; monitoring scope includes systems-level visibility into web stack infrastructure but does not extend to application performance or application-layer monitoring owned by development teams.
Design, maintain, and oversee production-grade automation solutions using PowerShell, Python, and Ansible in support of infrastructure provisioning, systems administration, and network operations; ensure all scripts are documented, version-controlled, and maintained.
Configure, manage, and troubleshoot Linux systems in Ubuntu-based environments; manage user permissions, file systems, logging, and network configuration.
Configure and troubleshoot layer 2/3 switches, VLANs, firewalls, SD-WAN, and VPN solutions across corporate offices, remote data center, and cloud environments.
Contribute to and oversee the design, architecture, and policy development of the Active Directory environment including domain structure, group policy frameworks, and service account governance; contribute to higher-level administration activities including group policy peer review; administer Windows Server environments in support of infrastructure and platform operations.
Lead patch automation efforts for Linux, Microsoft, and applicable network and infrastructure systems; contribute to broader patch lifecycle coordination and deployment activities.
Support configuration and troubleshooting of backup systems; assist with issue remediation and restore activities; create and maintain comprehensive documentation for infrastructure, automation workflows, and operational procedures.
Provide occasional support for telephone systems, voice gateway equipment, and call routing configurations as team needs require.
Participate in the after-hours on-call rotation as an escalation point for complex infrastructure problems; participate in scheduled after-hours maintenance as required.
Additional duties will be assigned based on team and organizational needs and the individual’s ability to take on expanded responsibilities.