Network and Server Support for Data Center - onsite NYC
About The Position
Experienced technicians are needed for on-call Server/Network/Infrastructure Support for a Data Center located in lower Manhattan, NYC. Coverage is 24x7, all shifts as needed. The focus will be on rack and unracking servers, rack mounting, storage replacement, warranty facilitation, and working with vendor techs. Responsibilities include managing enterprise systems, data center/PDU/airflow management, power management/loading, and change management. Strong experience with Dell and Cisco is required. This role involves responding to alerts and alarms. All work is on-site, with no remote support permitted. The role also includes load-in/load-out for the Data Center.
Requirements
- On-call Server/Network/Infrastructure Support experience
- Experience with Dell and Cisco (very strong experience required)
- Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage)
- Experience debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000 and Dell MD3460s
- Monitoring experience
- Experience setting up and monitoring alerts for hardware issues
- Experience creating tickets with vendors and resolving issues end-to-end
- Ability to respond to hardware issues within SLA (less than 1 hour for Mon-Fri 9-5)
- Ability to fix hardware issues within SLA (less than 2 days)
- Availability on weekends for Server 1 issues
Responsibilities
- Rack and unracking servers
- Rack mounting
- Storage replacement
- Warranty facilitation
- Working with vendor techs
- Managing enterprise systems
- Data center/PDU/airflow management
- Power management/loading
- Change management
- Responding to alerts and alarms
- Load in/load out for Data Center
- Supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage)
- Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000 and Dell MD3460s
- Monitoring experience
- Setup and monitor alerts for hardware issues
- Create tickets with respective vendors and resolve issues - end to end
- Respond to hardware issues within SLA (less than 1 hour for Mon-Fri 9-5)
- Fix hardware issues within SLA (less than 2 days)
- Be available on weekends for Server 1 issues
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
