Network and Information Security Engineer Supervisor

Metropolitan St Louis Sewer District•St. Louis, MO

2d•$94,039 - $144,200

About The Position

The Network and Information Security Engineer Supervisor oversees day-to-day administration, service delivery, monitoring, and support for the LAN/WAN network and cybersecurity environment. The role supervises Information Security Analysts, Security Engineers, Network Engineers, and Network Analysts, and coordinates with managed service providers on operational support, incident response, and technology projects. In collaboration with IT Enterprise Architects and IT Program Managers, the supervisor develops plans to keep network infrastructure and security controls available, reliable, secure, and scalable. The supervisor prioritizes incoming project, break-fix, and technology installation requests and delegates work to meet service levels. The position oversees network connectivity and troubleshooting, asset maintenance and inventory, vulnerability remediation, operational monitoring, and information security operations. It also establishes and maintains technical processes and documentation; oversees security policies, standards, controls, and architecture reviews; assesses technology and vendor risks; and reports operational, performance, and risk metrics to IT leadership. The position serves as the supervisory escalation point for significant network outages and cybersecurity incidents, coordinating containment, recovery, communications, documentation, and post-incident improvements. Additional duties include assisting with purchase requisitions, providing technology consulting and support, preparing annual performance appraisals for assigned staff, and coordinating technical project assignments. After-hours work and participation in a rotational on-call schedule are required, including evenings, nights, weekends, and holidays as needed.

Requirements

Bachelor's degree in Information Technology or a related field, or equivalent years of experience and education.
Five or more years of experience in a network technical role supporting and configuring network technology.
At least three years of experience in a senior-level support position.
Knowledge and skills in LAN/WAN technologies, network security principles, and general network management best practices.
Excellent knowledge of Cisco data and voice networks.
Experience troubleshooting network performance issues and performing root cause analysis.
Project management skills and experience working with network managed service providers to complete infrastructure projects.
Ability to communicate effectively in oral and written form.
Ability to take initiative and perform job functions with minimal supervision.
Must possess a valid driver's license issued by the state in which the employee resides.
Must pass a Non-D.O.T. drug test.
Employees of MSD must have a meets expectations.

Nice To Haves

Professional certification, such as Cisco Certified Internetwork Expert (CCIE), is highly desirable.

Responsibilities

Supervise Information Security Analysts, Security Engineers, Network Engineers, and Network Analysts in day-to-day administration, service delivery, monitoring, and support of the LAN/WAN network and cybersecurity environment.
Coordinate with network and information security managed service providers for operational support, incident response, and technology projects.
Collaborate with IT Enterprise Architects and IT Program Managers to plan for available, reliable, secure, and scalable network infrastructure and security controls.
Prioritize project, break-fix, and technology installation requests and delegate work to meet established service levels.
Ensure reliable network connectivity for servers, workstations, voice equipment, and other network appliances; coordinate troubleshooting and incident resolution with IT personnel.
Develop and maintain processes, procedures, standards, and technical documentation for network administration, secure configuration, usage, vulnerability management, information security, incident response, and recovery.
Ensure network assets receive recommended maintenance patches, security updates, and configuration standards; maintain accurate asset inventory and track vulnerability remediation.
Monitor network availability, capacity, performance, and security events against service levels, risk tolerances, and performance metrics.
Lead daily information security operations, including security monitoring, alert escalation, threat analysis, vulnerability prioritization, and corrective-action coordination.
Act as the supervisory escalation point for significant network outages and cybersecurity incidents; coordinate containment, recovery, communications, documentation, and post-incident improvements.
Oversee development, implementation, and periodic review of information security policies, standards, procedures, and technical controls aligned with District requirements and guidance such as the NIST Cybersecurity Framework, CISA guidance, and CIS Critical Security Controls.
Oversee network and security architecture reviews and promote security-by-design, including network segmentation, identity and access controls, logging and monitoring, secure configurations, and resilient recovery capabilities.
Assess network and cybersecurity risks from applications, technologies, projects, vendors, and managed services; recommend risk treatment and track agreed corrective actions to completion.
Develop and report operational, KPI, and risk metrics to IT leadership, including service performance, vulnerabilities, incidents, control effectiveness, project status, and resource needs.
Assist in preparing and critiquing purchase requisitions for communications and equipment from user departments.
Provide information and communications technology consulting and support to IT staff and user departments.
Prepare yearly performance appraisals for assigned staff and coordinate technical project assignments as needed.
Perform after-hours work as needed for system changes, updates, and maintenance activities.
Participate in a rotational on-call schedule, respond promptly to urgent issues and alerts, and identify, diagnose, and resolve technical problems, including system failures, security incidents, and application bugs.