Network and Information Security Engineer Supervisor

The Metropolitan St. Louis Sewer District•Saint Louis, MO

About The Position

The Network and Information Security Engineer Supervisor oversees Information Security Analysts, Security Engineers, Network Engineers, and Network Analysts in the daily administration, service delivery, monitoring, and support of the LAN/WAN network and cybersecurity environment. The supervisor coordinates operational support, incident response, and technology projects with network and information security managed service providers, and collaborates with IT Enterprise Architects and IT Program Managers to plan reliable, secure, available, and scalable network infrastructure and security controls. The role prioritizes and assigns project, break-fix, and technology installation work; supports reliable connectivity across servers, workstations, voice equipment, and other network appliances; and develops and maintains network and security processes, standards, procedures, and technical documentation. It oversees asset maintenance and inventory, vulnerability remediation, network and security monitoring, security operations, incident escalation and response, policy and control development, architecture reviews, risk assessments, and reporting of operational, KPI, and risk metrics to IT leadership. Additional duties include assisting with purchase requisitions, providing technology consulting and support to IT staff and user departments, preparing annual performance appraisals for assigned staff, and coordinating technical project assignments. The position requires after-hours work as needed and participation in a rotational on-call schedule, including availability to respond promptly to urgent issues, system alerts, outages, and cybersecurity incidents. Compensation for on-call and after-hours work is provided in accordance with Civil Service requirements and company policies, including applicable overtime pay for non-exempt employees.

Requirements

Bachelor's degree in Information Technology or a related field, or equivalent years of experience and education.
Five or more years of experience in a network technical role supporting and configuring network technology.
At least three years of experience in a senior-level support position.
Knowledge and skills in LAN/WAN technologies, network security principles, and general network management best practices.
Excellent knowledge of Cisco data and voice networks.
Experience troubleshooting network performance issues and performing root cause analysis.
Effective project management skills and experience working with network managed service providers to complete infrastructure projects.
Ability to communicate effectively orally and in writing.
Ability to take initiative and perform job functions with minimal supervision.
Must possess a valid driver's license issued by the state in which the employee resides.
Must pass a Non-D.O.T. Drug Test.

Nice To Haves

Professional certification, such as Cisco Certified Internetwork Expert (CCIE).

Responsibilities

Supervise Information Security Analysts, Security Engineers, Network Engineers, and Network Analysts in day-to-day network and cybersecurity administration, service delivery, monitoring, and support.
Coordinate operational support, incident response, and technology projects with network and information security managed service providers.
Collaborate with IT Enterprise Architects and IT Program Managers to plan network infrastructure and security controls that meet current and future business needs.
Prioritize and respond to project, break-fix, and new technology installation requests, and delegate work to meet established service levels.
Ensure reliable network connectivity for servers, workstations, voice equipment, and other network appliances; coordinate troubleshooting with IT personnel.
Develop and maintain processes, procedures, standards, and technical documentation for network administration, secure configuration, usage, vulnerability management, information security, incident response, and recovery.
Ensure network assets receive recommended maintenance patches, security updates, and configuration standards; maintain accurate asset inventories and track vulnerability remediation.
Monitor network availability, capacity, performance, and security events against service levels, risk tolerances, and performance metrics.
Lead daily information security operations, including monitoring, alert escalation, threat analysis, vulnerability prioritization, and corrective-action coordination.
Serve as the supervisory escalation point for significant network outages and cybersecurity incidents; coordinate containment, recovery, communications, documentation, and post-incident improvements.
Oversee the development, implementation, and periodic review of information security policies, standards, procedures, and technical controls aligned with District requirements and guidance such as the NIST Cybersecurity Framework, CISA guidance, and CIS Critical Security Controls.
Oversee network and security architecture reviews and promote security-by-design practices, including network segmentation, identity and access controls, logging and monitoring, secure configurations, and resilient recovery capabilities.
Assess network and cybersecurity risks associated with applications, technologies, projects, vendors, and managed services; recommend risk treatment and track agreed corrective actions.
Develop and report operational, KPI, and risk metrics to IT leadership, including service performance, vulnerabilities, incidents, control effectiveness, project status, and resource needs.
Assist in preparing and reviewing purchase requisitions for communications and equipment from user departments.
Provide information and communications technology consulting and support to IT staff and user departments.
Prepare yearly performance appraisals for assigned staff and coordinate technical project assignments as needed.
Work after regular business hours as needed for system changes, updates, and maintenance.
Participate in a rotational on-call schedule and respond promptly to urgent issues, critical situations, and system alerts, including troubleshooting system failures, security incidents, and application bugs.