Network and Data Center Manager

Analysis Group • Boston, MA

4d • Hybrid

About The Position

Analysis Group is an international economics consulting firm with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. The Network and Data Center Manager manages, maintains, configures, and ensures reliable operation of the firm’s network and data center infrastructure. The role manages the Network and Infrastructure Systems Engineering teams and provides technical leadership for server, network, storage, backup, and disaster recovery environments. It ensures infrastructure services are reliable, secure, scalable, and appropriately maintained, while developing and implementing infrastructure strategy and standards.

The position works with Information Security, Cloud, Service Desk, application teams, other IT teams, and vendors. It manages 24x7 on-call coverage and participates in the troubleshooting and resolution of critical infrastructure issues as necessary. The role is eligible for a discretionary annual bonus determined in large part by individual performance. The estimated salary range is $150,000–$175,000, with compensation based on factors including work experience, education, and skill level.

Requirements

• At least 8 years of substantive relevant work experience.
• Previous experience managing or leading technical infrastructure teams.
• Experience managing, mentoring, and developing technical staff.
• Strong technical knowledge of enterprise networking, server, storage, virtualization, backup, and data center technologies.
• Proven experience and success with virtualization, VMware, or equivalent.
• Firm understanding of Windows system administration and security.
• Strong knowledge of enterprise backup, data protection, and disaster recovery technologies and best practices.
• Experience developing, implementing, maintaining, and testing disaster recovery processes.
• Strong knowledge of implementing and effectively developing IT operations best practices, including security, storage, data protection, availability, and disaster recovery.
• Strong interpersonal, written, and oral communication skills.
• Proven analytical, troubleshooting, and problem-solving abilities.
• Highly self-motivated and directed, with keen attention to detail.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Authorization to work in the United States without sponsorship or restriction, now and in the future.

Nice To Haves

• Bachelor’s degree preferred, in computer science, information technology, engineering, or a related discipline.
• 10–15 years of relevant work experience preferred.
• Additional experience with Linux and Unix.
• Experience working in a hybrid Microsoft Azure and on-premises infrastructure environment.

Responsibilities

• Manage the Network and Infrastructure Systems Engineering teams, including technical leadership, mentoring, performance management, workload prioritization, and professional development.
• Oversee the design, configuration, maintenance, monitoring, and troubleshooting of network, server, storage, virtualization, backup, and data center infrastructure.
• Provide technical leadership for Cisco enterprise networking technologies, including routing, switching, wireless, and related network infrastructure.
• Manage Dell server infrastructure and associated data center hardware, along with storage and virtualization platforms, including Dell, Pure Storage, and VMware technologies.
• Own enterprise backup and recovery technologies for on-premises and cloud-based systems.
• Develop, maintain, and regularly test disaster recovery processes for critical infrastructure systems.
• Work with Information Security on infrastructure security, updates, patches, access rules, vulnerability remediation, and other security requirements.
• Lead responses to critical infrastructure incidents and coordinate troubleshooting and resolution across internal teams and vendors.
• Conduct root cause analysis for significant infrastructure incidents and ensure corrective actions are completed.
• Establish and maintain infrastructure standards, operational procedures, technical documentation, network diagrams, system configurations, and service records.
• Maintain asset management and system inventory, including hardware, software, licensing, maintenance agreements, and related technical specifications.
• Evaluate infrastructure capacity, performance, and lifecycle requirements and recommend upgrades and replacements.
• Identify opportunities to automate infrastructure administration, monitoring, backup, recovery, and disaster recovery processes.
• Assist with infrastructure vendor and service-provider management, including licensing, maintenance, and hardware refresh planning.
• Collaborate with Information Security, Cloud, Service Desk, application teams, and other IT teams.
• Manage 24x7 on-call coverage and participate in troubleshooting and resolution of critical infrastructure issues as necessary.

Benefits

• Competitive compensation and a comprehensive benefits package.
• Eligible for a discretionary annual bonus determined in large part by individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager