Network and Computer Systems Administrator - 304610

Delaware Nation Industries • Bath Township, OH

7h

About The Position

Network and Computer Systems Administrators support efficient operations, cybersecurity compliance, and protection of the organization’s computer systems and network resources. The role includes network audits, system administration, security enforcement, network resource management, user support, system health monitoring, remediation, documentation, collaboration with IT teams, and capacity planning.

The administrator uses the Air Force-specified helpdesk tool to monitor assigned tickets and record status and resolution information. They respond to non-Enterprise Service Desk (ESD) tickets, refer ESD tickets to the appropriate group, address non-core issues, and create tickets for tasks requiring Air Force Network (AFNet) Federated Administrative rights. The role also validates, coordinates, routes, and processes access requests for computer, application, AFNet, DAF365, and SharePoint resources and tracks change requests through closure.

Additional duties include coordinating with the USAF ESD, Base Communications Focal Point, and other authorized entities; protecting and restoring information during operations and maintenance; managing email distribution groups, Microsoft Teams, and SharePoint memberships; facilitating end-user computer setup and training; ensuring OneDrive synchronization; installing authorized, licensed software; supporting user in-processing and out-processing; monitoring and implementing AFNetOps orders and directives; and resolving discrepancies and vulnerabilities identified through the Wing Cybersecurity Office.

Requirements

• High school diploma or equivalent.
• Three to seven years of experience supporting government computer systems or providing IT customer service.
• Security+ certification or an equivalent DoD 8140-approved certification.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to work independently in a secure environment.
• Maintain an active Secret clearance.

Nice To Haves

• Experience using government IT asset management or inventory systems.
• Experience directly supporting government customers or federal programs.
• Experience with account and permissions management in a government or enterprise IT environment.
• Experience with tools such as Active Directory, DRA, ESD, and ARAD.

Responsibilities

• Use the AF-specified helpdesk tool to monitor assigned tickets and update ticket status and resolution information.
• Respond to non-ESD tickets and refer ESD tickets to the appropriate group.
• Identify and implement solutions to non-core issues reported by unit end users.
• Create helpdesk tickets when performing tasks that require AFNet Federated Administrative rights.
• Validate, coordinate, route, and process access requests for computer, application, AFNet, DAF365, and SharePoint resources; monitor change requests through closure.
• Coordinate with the USAF ESD, Base Communications Focal Point, and other authorized entities as needed.
• Protect information from loss during operational and maintenance activities and restore information when required.
• Manage Global Address Listing distribution groups, Microsoft Teams, and SharePoint group memberships.
• Facilitate initial end-user computer logon and setup, provide equipment-use training, ensure OneDrive synchronization, and install authorized and licensed software.
• Support IT-related end-user in-processing and out-processing.
• Monitor and implement AFNetOps orders and directives.
• Monitor and resolve discrepancies and vulnerabilities identified through the Wing Cybersecurity Office.
• Perform computer maintenance, system administration, network audits, security protocol implementation, network resource management, user support, system health monitoring, remediation, documentation, collaboration, and capacity planning.

Benefits

• 100% coverage of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, and Dental.
• Matching 401K.
• Short- and Long-Term Disability.
• Pet Insurance.
• Professional Development/Education Reimbursement.
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED