Network Analyst

Vail Resorts • Keystone, CO

2d • $63,432 - $85,359 • Onsite

About The Position

The Network Analyst is responsible for day-to-day operations of Enterprise data communications and local systems and resources at Keystone and Breckenridge ski resorts including network switches, wireless communications, and copper and fiber plant infrastructure. The Network Analyst works as part of the IT team led by the Sr. Network analyst to proactively identify problems and facilitate solutions in a manner that provides an Experience of a Lifetime for employees and guests. The Network Analyst prioritizes safety and guest service while living the company’s core values to deliver excellent IT support.

Requirements

• Positive, enthusiastic, and friendly.
• Solution oriented with desire to learn new skills.
• In depth knowledge of the support needs within an enterprise environment.
• Ability to sit and stand for long periods of time.
• Able to move 50 lbs (with assistance if needed).
• Should be able to work a schedule that can include weekends and holidays.
• Ability to ski or snowboard at intermediate level, or desire to learn.
• Valid US driver’s license.

Nice To Haves

• Network+ and/or CCNA Route/switch certification or level knowledge
• CWTS and/or CWNA wireless certification or level knowledge
• Associates or undergrad IT degree
• 2+ years experience working in IT

Responsibilities

• Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
• Adhere to company safety policies and procedures.
• Engage in company trainings and initiatives to support safety.
• Support and administer server infrastructure
• Support PC technicians by providing network knowledge to assist in accomplishing tasks
• Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
• Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.
• Maintain network systems, wireless 802.11 enviroments, and end device connectivity.
• Physical fiber and copper cable patching and troubleshooting.
• Create and maintain documentation detailing network projects, design, & configuration
• Manage projects with internal stakeholders and 3rd-party vendors to add, fix, or replace existing network infrastructure both on-mountain and in resort base area(s)
• Willingness to bring new ideas to team(s) for constant evaluation, improvement, and/or implementation of Vail Resorts IT systems while adhering to IT standards
• Strive for continual improvement and growth by actively participating in company and IT-specific training.
• Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
• Perform tasks with integrity by always doing the right thing.
• Engage and support the community--contribute to its success.
• Welcome and engage with all guests and coworkers.
• Support and engage in the company’s diversity, equity and inclusion efforts.
• Maintain a positive attitude with all aspects of the job.
• Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree