Junior Network Analyst

Government of Alberta•Calgary, AB

1d•CA$66,130 - CA$99,178•Onsite

About The Position

The Ministry of Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. The Technical Services Unit is responsible for managing and evolving the Government of Alberta’s enterprise IMT infrastructure, supporting servers, networks, cloud platforms, security, and shared IT services across the province. Operating within hybrid data centres and cloud environments (Azure, AWS, GCP), the team enables over 7,000 servers, 1,500+ applications, and critical services relied on by ministries and Albertans. Reporting to the Team Lead, Network Operations, in this position you will support the design, implementation, and ongoing operations of network and infrastructure services. Working alongside experienced analysts, you will contribute to service delivery using ITIL principles, support large-scale enterprise environments, and assist in resolving incidents and implementing changes to ensure reliable and secure services. Experience with, or a strong willingness to learn, AI tools and technologies is essential for success in this role. Leveraging AI to enhance operational efficiency, automate processes, and support informed decision-making will be a key contributor to delivering modern, effective IT services.

Requirements

A related two-year diploma in Computer Sciences, Information Technology or a related discipline from a recognized post secondary institution.
No experience required.

Nice To Haves

Thorough knowledge of computer science concepts and methodologies (software, infrastructure, programming, network and mainframe products, and systems management).
Knowledge of network routing protocols specifically related to (OSPF, BGP, EIGRP), as well as knowledge of SDWAN technology.
Experienced or familiarity with Routers, Switches, WAPs, Excel, Automation or Service Now are vital assets.
Knowledge of Government IT policies and legislation and an understanding of its application on related assignments.
Understanding of project management concepts and processes.
The ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints is essential.
Strong communication skills are required to explain IT concepts, consult with stakeholders and provide guidance.
A related one (1) year certification in computer technology or a related discipline from a recognized postsecondary institution and one (1) year of related experience
An industry-recognized certification from a credible source, such as ISC2, may be used in place of the 1-year certificate.
Experience with, or a strong willingness to learn, AI tools and technologies

Responsibilities

Monitoring core network infrastructure.
Supporting the lifecycle of network services.
Assisting with change implementation.
Completing tasks under senior guidance.
Supporting issue resolution and service improvements.
Coordinating with vendors and ensuring standards.
Contributing to team delivery and client service.
Supporting system enhancements.
Troubleshooting application and system issues.
Performing routine maintenance and upgrades.
Following established processes and standards.
Assisting with documentation and testing.
Providing user support and guidance.
Collaborating with stakeholders and vendors.
Supporting reporting needs and development.
Maintaining and updating reports.
Ensuring reporting accuracy and standards.
Delivering tasks within timelines.
Supporting planning and prioritization.
Assisting with requirements and design.
Supporting project coordination and vendors.
Contributing to technology testing and evaluation.
Stays current with emerging technologies and best practices in infrastructure, cloud, and user support.