Network Analyst

Creighton University • Omaha, NE

23h • Onsite

About The Position

With minimal supervision, the Network Analyst maintains network communications hardware and software and uses LAN/WAN knowledge to maintain and install internal and external network components. The role administers DNS, DHCP, and IP address management services using Infoblox and supports network availability, troubleshooting, maintenance, performance tuning, and infrastructure projects.

The position supports Data Center and campus network-closet infrastructure, including environmental and power systems, UPS equipment, generators, and cabling. It also assists the Lead Senior Network Analyst with planning and coordinating cabling for construction and infrastructure projects, and coordinates with vendors, contractors, and Facilities personnel. The analyst maintains documentation, manages service requests and incidents, and participates in a 24x7 on-call rotation.

This is an onsite-only position at the employer’s campus in Omaha, Nebraska, Monday through Friday.

Requirements

• Bachelor's degree or 3 years of relevant experience.
• Relevant experience should include a combination of DNS/DHCP administration; IPAM tools including Infoblox; UPS administration and firmware management; Critical Labs monitoring; generator and Facilities coordination; construction project support and contractor coordination; network cabling standards and practices; incident and service request management; technical documentation and change management; Cisco Wireless Infrastructure; and Cisco Routing and Switching.
• Knowledge and skills in Cisco network infrastructure administration; DNS, DHCP, and IPAM; network protocols and Ethernet technologies; wireless networking; telecommunications (voice/video); network security and firewall administration; Data Center operations; physical network infrastructure including fiber, cabling, and equipment; network monitoring, analysis, and troubleshooting; performance tuning and capacity management; power, UPS, and environmental monitoring systems; vendor and contractor coordination; technical documentation and change management; customer service and ticket management; problem solving and analytical thinking; written and oral communication; collaboration and teamwork; accountability and adaptability; continuous learning and innovation; and results and service orientation.

Nice To Haves

• CCNA preferred.
• ITIL certification, or the ability to achieve certification within 6 months of hire.

Responsibilities

• Administer DNS, DHCP, and IP address management services using the Infoblox platform.
• Support network service availability, troubleshooting, maintenance, performance tuning, and project activities.
• Implement approved network infrastructure changes and upgrades.
• Maintain documentation for assigned systems and services.
• Monitor incoming service requests and incidents; work tickets through completion or coordinate handoff to the appropriate team member.
• Document work, solutions, countermeasures, customer communications, and time in the service management system.
• Manage work queues and prioritize requests appropriately.
• Monitor and administer environmental and power systems supporting the Data Center and network closets.
• Administer monitoring of UPS and power equipment using Critical Labs.
• Coordinate generator maintenance with vendors and Facilities personnel.
• Manage UPS firmware upgrades and maintenance schedules.
• Coordinate cabling installations and remediation work with contractors.
• Assist with planning and implementation of infrastructure activities related to construction and renovation projects.
• Support Data Center services and systems, including vendor support, power, UPS, disaster planning, and change control.
• Administer and monitor network infrastructure support systems across more than 130 campus network closets.
• Participate in the 24x7 on-call rotation.

What This Job Offers

• Job Type: Full-time