Network Analyst

Cooper University Hospital • Camden, NJ

1d

About The Position

The Network Analyst role is to ensure the stability, integrity, and efficient operation of the in-house desktop and servers that support core organizational functions.
This is achieved by monitoring, maintaining, supporting, and optimizing all networked devices, software and associated operating systems.
The Network Analyst will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
Provide escalation support for all desktop, network, and server related issues and backfill desktop support when necessary.
Act as a liaison between the Desktop Support Team and the Server, Network, Applications and, Security Teams.
Support Single-Sign on infrastructure and troubleshoot SSO issues.
Participate in Systems and Network Support On-Call Rotation/Resolution
Tracks, prioritizes and documents IT requests
Maintains working knowledge of current equipment
Diagnoses software and hardware problems relating to the desktop and networking environment
Identifies problems and repairs printers, desktops and peripherals
Interfaces with IS and vendors to resolve issues onsite
Educates end users on technology
Keeps up-to-date on industry trends and continuously enhances professional expertise and knowledge
Leaves calling card or note when servicing customer equipment in their absence
Escalates to desktop manager repeat customer problems, and patterns that are observed in order to analyze trends and address the core problem
Other duties as assigned

Requirements

• Minimum of 2 years’ experience in computer hardware installation, maintenance, and repair.
• Strong analytical, technical and troubleshooting skills required.
• Customer focus and positive, can-do approach is critical.
• High School Graduate/GED Required

Nice To Haves

• Associates/Bachelors Preferred
• MCSE, MCSA, CCENT, CCNA or equivalent work experience Preferred

Responsibilities

• Ensure the stability, integrity, and efficient operation of the in-house desktop and servers
• Monitor, maintain, support, and optimize all networked devices, software and associated operating systems
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues
• Provide escalation support for all desktop, network, and server related issues and backfill desktop support when necessary
• Act as a liaison between the Desktop Support Team and the Server, Network, Applications and, Security Teams
• Support Single-Sign on infrastructure and troubleshoot SSO issues
• Participate in Systems and Network Support On-Call Rotation/Resolution
• Tracks, prioritizes and documents IT requests
• Maintains working knowledge of current equipment
• Diagnoses software and hardware problems relating to the desktop and networking environment
• Identifies problems and repairs printers, desktops and peripherals
• Interfaces with IS and vendors to resolve issues onsite
• Educates end users on technology
• Keeps up-to-date on industry trends and continuously enhances professional expertise and knowledge
• Leaves calling card or note when servicing customer equipment in their absence
• Escalates to desktop manager repeat customer problems, and patterns that are observed in order to analyze trends and address the core problem
• Other duties as assigned

Benefits

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• attractive working conditions and opportunities for career growth through professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees