Network Analyst
Cooper University Hospital•Camden, NJ
•$33 - $53•Onsite
About The Position
The Network Analyst role is to ensure the stability, integrity, and efficient operation of the in-house desktop and servers that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked devices, software and associated operating systems. The Network Analyst will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
Requirements
- Minimum of 2 years’ experience in computer hardware installation, maintenance, and repair.
- Strong analytical, technical and troubleshooting skills required.
- Customer focus and positive, can-do approach is critical.
- High School Graduate/GED Required
Nice To Haves
- Associates/Bachelors Preferred
- MCSE, MCSA, CCENT, CCNA or equivalent work experience Preferred
Responsibilities
- Provide escalation support for all desktop, network, and server related issues and backfill desktop support when necessary.
- Act as a liaison between the Desktop Support Team and the Server, Network, Applications and, Security Teams.
- Support Single-Sign on infrastructure and troubleshoot SSO issues.
- Participate in Systems and Network Support On-Call Rotation/Resolution
- Tracks, prioritizes and documents IT requests
- Maintains working knowledge of current equipment
- Diagnoses software and hardware problems relating to the desktop and networking environment
- Identifies problems and repairs printers, desktops and peripherals
- Interfaces with IS and vendors to resolve issues onsite
- Educates end users on technology
- Keeps up-to-date on industry trends and continuously enhances professional expertise and knowledge
- Leaves calling card or note when servicing customer equipment in their absence
- Escalates to desktop manager repeat customer problems, and patterns that are observed in order to analyze trends and address the core problem
- Other duties as assigned
Benefits
- health
- dental
- vision
- life
- disability
- retirement
- professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
