Network Analyst

Clay County Board of County Commissioners

1d•$29 - $34

About The Position

Under the direction of the Server Administrator, the Network Analyst is responsible for maintaining, troubleshooting, repairing, configuration, and supporting the County’s computer network, switches, routers, network devices, security services, Wi-Fi platforms, PCs, and other peripheral equipment as needed. The Network Analyst is a customer service position that responds to the County’s personnel and user agency departments. The Network Analyst also serves as a liaison with vendor technical services personnel to resolve equipment, access, and configuration issues.

Requirements

A High School Diploma or GED equivalent is required.
Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a closely related field; or an equivalent combination of education, training, and progressively responsible experience that provides the required knowledge, skills, and abilities.
3 years of field experience required.
Valid Florida driver’s license with clean driving record.
Any combination of education and experience may be substituted, so long as it provides the desired skills, knowledge and abilities to perform the essential functions of the job.
Technical & Analytical Skills: Strong computer and network troubleshooting abilities with a commitment to continuous learning.
Problem Solving & Judgement: Ability to analyze issues, make sound decisions, and implement effective solutions within established guidelines.
Customer Service: Provides responsive, professional support and builds strong relationships with users and partner agencies.
Communication: Clearly explains technical concepts in both written and verbal form to diverse audiences.
Teamwork & Collaboration: Works effectively with others, contributes to team goals, and maintains a positive work environment.
Organization & Productivity: Prioritizes tasks, manages time efficiently, and consistently meets deadlines with accuracy.
Professionalism & Integrity: Demonstrates ethical behavior, accountability, and composure under pressure.
Regular attendance is an essential function of this position.
Employees may be required to perform duties, including the employee’s normal work function or other emergency support functions as deemed necessary by the County, as assigned before, during and after hazardous weather or state of local emergency.
While requirements may be representative of minimum levels of knowledge, skills and abilities to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
This job description in no way implies that these are the only duties to be performed. Employees occupying the position will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.

Responsibilities

Provide network services such as installing, configuring, maintaining, troubleshooting routers, switches, PCs, servers, and WAPs.
Ensure proper operation of the network equipment and network policies.
Provide network security services such as configuring firewalls, VPN tunnels, and anti-virus software.
Maintains network security to help prevent infection by externally or internally originated viruses and unauthorized system entry to safeguard information and systems.
Maintain and operate network monitoring tools to ensure critical systems are online and healthy. Must respond to SMS/Email notifications as required.
Manage, maintain, and assign IP addressing (IPAM) in accordance with network schema, policies, and industry best practices.
Conduct network backup, restore, and recovery routines including disaster recovery planning.
Create and maintain network documentation, including Layer 1, Layer 2, and Layer 3 network diagrams and rack elevation drawings, to support adds, moves, changes, and ongoing infrastructure accuracy, using standard diagramming tools (e.g., Visio).
Provide peripheral software and hardware support as required to include printers, plotters, and other miscellaneous network and standalone devices.
Participate in various projects and project work. Project work may include identifying, recommending, design, and specifying equipment. Project timelines and deliverables will require adherence to the extent the Analyst has responsibilities.
Use of maintenance ticketing and tracking system to track and close issues submitted by users. Maintains accurate reports of malfunctions; provides referrals to the Server Administrator when problems are beyond the abilities of the Analyst.
Provide analysis on network performance and make recommendations based on certain performance analytics.
Must be able to perform physical installation tasks such as mounting equipment, installing cable, connectors, and be able to use hand tools, specialized industry tools, and small power tools.
Communicates technical subject matter with non-technical users and therefore must communicate clearly in understandable terms. It’s critical that these verbal communications are respectful, helpful, and encourage clear user understanding.
Communicates complex material through email, reports, and other written platforms. These communications must be clear, concise, and unambiguous.
In case of emergency or crisis situation (hurricane, flood, etc.) position is required to respond/perform emergency and recovery duties as assigned by the County Manager or designee. During an emergency or crisis situation, this position may be required to be present at the Emergency Operation Center (EOC) to provide assistance while activated.
Performs other duties as assigned.