Network Analyst

NORC at the University of Chicago • Chicago, IL

2d • Hybrid

About The Position

This position is responsible for assisting with the build-out of corporate LAN/WAN environments based on Cisco and other network technology and for providing technical support and analysis for infrastructure-related projects. This is a hybrid role based in our Chicago Loop office, with a minimum of six days per month in the office. Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position. NORC's Information Technology program provides technology services to our staff and clients. Given the critical role technology plays in our day-to-day lives, we are committed to providing professional, high-quality solutions in order to further our collective goal of advancing social science research.

Requirements

• Bachelor's Degree or equivalent relevant expertise
• 3 years of experience in installation and maintenance of Citrix or Cisco based infrastructure in an Enterprise context.
• Good customer interaction skills and verbal and written communication skills are required
• Some travel to company site
• Position encompasses network, virtual servers, storage systems and IP telephony
• Possess knowledge of the Windows operating system

Responsibilities

• Support new network infrastructure projects and implementations
• Assist with the development and implementation of security standards, procedures and guidelines for the production center platforms, remote access methods and environments
• Coordinate network system upgrades and the performance of maintenance tasks
• Develop recommendations or solutions for upgrades and improvements to ensure a stable, available, and protected network infrastructure
• Perform research and consults with resources, vendors, and internal customers to ensure the effectiveness of the infrastructure
• Diagnose and resolve difficult and complex network infrastructure problems
• Use best practices and knowledge of internal or external business issues to improve products or services and take active role in improving procedures
• Solve a range of both complex and straightforward problems; analyze possible solutions using standard procedures
• Perform other duties as assigned

Benefits

• Generously subsidized health insurance, effective on the first day of employment
• Dental and vision insurance
• A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
• Group life insurance, long-term and short-term disability insurance
• Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level