Network Analyst

Cooper University Hospital•Camden, NJ

20h•Onsite

About The Position

The Network Analyst role is to ensure the stability, integrity, and efficient operation of the in-house desktop and servers that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked devices, software and associated operating systems. The Network Analyst will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. Provide escalation support for all desktop, network, and server related issues and backfill desktop support when necessary. Act as a liaison between the Desktop Support Team and the Server, Network, Applications and, Security Teams. Support Single-Sign on infrastructure and troubleshoot SSO issues. Participate in Systems and Network Support On-Call Rotation/Resolution Tracks, prioritizes and documents IT requests Maintains working knowledge of current equipment Diagnoses software and hardware problems relating to the desktop and networking environment Identifies problems and repairs printers, desktops and peripherals Interfaces with IS and vendors to resolve issues onsite Educates end users on technology Keeps up-to-date on industry trends and continuously enhances professional expertise and knowledge Leaves calling card or note when servicing customer equipment in their absence Escalates to desktop manager repeat customer problems, and patterns that are observed in order to analyze trends and address the core problem Other duties as assigned

Requirements

Minimum of 2 years’ experience in computer hardware installation, maintenance, and repair.
Strong analytical, technical and troubleshooting skills required.
Customer focus and positive, can-do approach is critical.
High School Graduate/GED Required

Nice To Haves

Associates/Bachelors Preferred
MCSE, MCSA, CCENT, CCNA or equivalent work experience Preferred

Responsibilities

Monitor, maintain, support, and optimize all networked devices, software and associated operating systems.
Provide escalation support for all desktop, network, and server related issues.
Backfill desktop support when necessary.
Act as a liaison between the Desktop Support Team and the Server, Network, Applications and, Security Teams.
Support Single-Sign on infrastructure and troubleshoot SSO issues.
Participate in Systems and Network Support On-Call Rotation/Resolution Tracks.
Prioritize and document IT requests.
Maintain working knowledge of current equipment.
Diagnose software and hardware problems relating to the desktop and networking environment.
Identify problems and repair printers, desktops and peripherals.
Interface with IS and vendors to resolve issues onsite.
Educate end users on technology.
Keep up-to-date on industry trends and continuously enhance professional expertise and knowledge.
Leave calling card or note when servicing customer equipment in their absence.
Escalate to desktop manager repeat customer problems, and patterns that are observed in order to analyze trends and address the core problem.
Perform other duties as assigned.