Network Analyst/Technician - OIT

Emory University•Atlanta, GA

2h•Hybrid

About The Position

The Network Analyst/Tech is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices. Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Requirements

An associate's degree in computer science, computer engineering, or related field, OR an equivalent combination of education, training, and experience.
Two years of related IT experience.

Responsibilities

In the Network Operations Center, monitor critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures.
Interacts with others to resolve issues within a timely manner.
Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
Installs, configures, maintains, and troubleshoots network services and devices.
Interacts with customers to resolve network issues.
Performs inspections and upgrades.
Develops and maintains documentation.
Has strong technical aptitude about troubleshooting and testing activities related to network services.
Has the aptitude to perform troubleshooting, testing, scripting and coding.
Assists with systems, provides support without direction, and support modifications/changes to configuration.
Reports to the NOC Manager, or the Run or Build Manager of Network Services.
Performs other duties as required.