Student Tech - OIT

Stevenson University • Owings Mills, MD

23h • Onsite

About The Position

The Student Tech – OIT assists the Office of Information Technology to support students, faculty, and staff with technology issues. These areas include the computer labs (mac & pc) laptops, printer and various other audiovisual equipment including setting up and maintaining PC’s, installing software, diagnosing technical problems in offices and classrooms.

Responsibilities

• Assist user and customer expectations.
• Keep the customer informed and follow-up to ensure satisfaction.
• Answer and troubleshoot technology issues over the phone or in person using personal knowledge or the knowledge base available through the helpdesk system.
• Fill out and submit helpdesk tickets for students, faculty and staff as needed.
• Technical support is rendered on-site throughout the on campus buildings and at many times during class where urgent action is necessary
• Maintain projectors, sound systems, DVD & Blue Ray players and other AV equipment.
• Follow the policies and procedures of Stevenson University and the Office of Information Technology

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees