Network Analyst

Fulkrum

1d • Onsite

About The Position

We are looking for a Network Analyst (IT) to join our team in Campinas - SP region . This is a permanent, office-based position offering stability, a competitive benefits package, and the opportunity to work in a structured IT environment supporting business-critical systems. The successful candidate will be responsible for supporting and maintaining network infrastructure, ensuring performance, security, and reliability across the organisation.

Requirements

• Minimum technical qualification; higher education in a technology‑related field is desirable (completed or in progress).
• Medium‑level understanding of network topology and IT infrastructure concepts.
• Comfortable supporting end users in a fast‑paced, service‑focused environment.
• Clear communicator with good written and spoken English skills.
• Detail‑oriented and proactive, with a collaborative approach to problem‑solving.
• Technical qualification in Technology or IT-related field
• Studying towards or completed higher education in Technology (preferred)
• Minimum age: 21 years
• English proficiency for reading and writing (will be tested)
• Strong problem-solving skills and attention to detail

Responsibilities

• Provide day‑to‑day technical support to users, including troubleshooting hardware (primarily laptops) and supporting basic software‑related issues.
• Support users through remote access tools such as TeamViewer, Microsoft Teams, and Remote Desktop to resolve incidents efficiently.
• Assist with the monitoring, validation, and support of network infrastructure, including switches, routers, firewalls, Wi‑Fi equipment, printers, and Windows servers.
• Apply basic working knowledge of Azure and AWS environments to support connectivity, access, and troubleshooting requirements.
• Liaise with offshore configuration teams to provide access, coordinate implementation activities, and perform validation testing following changes.
• Read, understand, and respond to technical documentation, emails, and instructions in English, ensuring clear and professional communication.
• Report into the Area Manager, providing updates on issues, resolutions, and system performance as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees