Network Analyst

Ritter Communications•Little Rock, AR

19h

About The Position

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for a Network Analyst to join our team! General Summary: The Network Analyst is a member of the Ritter Network Operations Center (NOC) team responsible for providing overall operational support for the company’s data, voice, and transport network. Success in this role is highly reliant on the ability to adapt to rapidly changing environments and networks, learn new technologies and processes quickly, and to work both independently and in a team environment.

Requirements

Knowledge of telecommunications products and services
Foundational understanding of computers and networks
Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL
Demonstrated understanding of the OSI layer
Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark
Skill in scripting and front/back-end development
Skill in commonly used software such as Visio, Excel, Word, and Power Point
Skill in oral and written communication
Skill in reading and interpreting technical documents and information
Ability to follow policies and procedures
Ability to multi-task and effectively manage multiple high-impact projects
Ability to be detail oriented while keeping the bigger picture in mind
Ability to work well individually and in a team environment
Bachelor’s Degree in Engineering, Computer Science, or a similar technical field is preferred
1.5 years of relevant experience required

Nice To Haves

Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred

Responsibilities

Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment
Documents and reports all network incidents and outages according to policy
Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues
Provides escalation support to Enterprise Technical Assistance Center (TAC) staff
Activates voice and data services across copper, fiber and Ethernet platforms
Participates in a team environment; providing valuable input and suggestions
Interacts with Engineering, Field Operations, TAC, and on occasion end-customers
Participates in a 24x7x365 (3) shift rotation
Performs all other related duties as assigned