Network Analyst/Technician - OIT
Emory University•Atlanta, GA
•Hybrid
About The Position
The Network Analyst/Tech is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices.
Requirements
- An associate's degree in computer science, computer engineering, or related field, and two years of related IT experience, OR an equivalent combination of education, training, and experience.
Responsibilities
- In the Network Operations Center, monitor critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures.
- Interacts with others to resolve issues within a timely manner.
- Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
- Installs, configures, maintains, and troubleshoots network services and devices.
- Interacts with customers to resolve network issues.
- Performs inspections and upgrades.
- Develops and maintains documentation.
- Has strong technical aptitude about troubleshooting and testing activities related to network services.
- Has the aptitude to perform troubleshooting, testing, scripting and coding.
- Assists with systems, provides support without direction, and support modifications/changes to configuration.
- Reports to the NOC Manager, or the Run or Build Manager of Network Services.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
