Network Administrator

ScriptPro LLC•Mission, KS

3h•Hybrid

About The Position

ScriptPro develops, sells, and supports state-of-the-art robotics and services in thousands of pharmacy settings around the United States and Canada. The roles within ScriptPro’s Field Operations department involve direct interaction with customers, which provides a unique opportunity to understand their needs and deliver tailored solutions. These teams are involved with the implementation and maintenance of our customer’s environment and infrastructure. This is a technical and collaborative role with the ability to make an impact on pharmacy systems.

Requirements

Bachelor’s degree in a business technology or computer science discipline, or an equivalent combination of education and experience
1+ year experience configuring and deploying CISCO internetworking devices, firewalls, switches, and routers
1+ year experience with CISCO Defense Orchestrator (CDO), CISCO iOS, CISCO Nexus, CISCO Secure Firewall and similar platforms
Experience with L3 switch administration, L4 router administration, and Firewall configuration
Comprehensive understanding of TCP/IP and networking concepts (VLANs, protocols, topologies, cabling, network address translation)
Advanced level of knowledge using industry best practices for installing, deploying, documenting, and troubleshooting network technologies
Ability to support flexible schedule in support of 24x7 customers
Strong ability to thoroughly analyze and troubleshoot network issues
Excellent organizational skills with the ability to prioritize multiple requests, manage multiple tasks, and manage time effectively
High level of motivation, assertiveness, adaptability, and the enthusiasm to grow according to the demands of the position
Excellent customer service skills and the ability to work toward a common goal
Strong analytical skills, including a high level of attention to detail
Ability to present technical ideas and issues utilizing visualization tools, such as Microsoft Visio and Power Point
Excellent written and verbal communication skills
Ability to prioritize multiple tasks and functions
Must have high-speed reliable internet access with a hard-wired connection
Must have a distraction free home office workspace
Must be willing to participate in video virtual meetings (camera on)

Responsibilities

Assist with the support of networks for new and existing customers
Implement and support various VPN connections with customers for remote access to customer systems
Support multiple network and firewall configurations on customer systems
Remotely support approved network hardware for connectivity at customer premise
Remotely support remote access connectivity to/from customer systems
Provide technical documentation to other customer service and training groups for procedure/training development
Work with customers and customer IT to resolve network problems via ticketing and phone system
Perform other duties as assigned