Network Administrator Onsite (Dallas, TX)
About The Position
Intelligent Technical Solutions is seeking a collaborative, detail-oriented Network Administrator with strong customer service skills. The role provides onsite and remote IT support to clients, including system updates and hands-on troubleshooting. The Network Administrator is expected to independently resolve a broad range of workstation, application, server, and networking issues, and serves as an escalation point for technicians. The position is full-time and onsite at the company office or client locations as required, with participation in an on-call rotation for after-hours and weekend support. Performance is measured using client satisfaction scores, quality assessments, ticket utilization, average hours per service ticket, and tickets completed with a single time entry. Compensation ranges from $37.95 to $42.90 per hour and may vary by experience and location.
Requirements
- Minimum of five years of experience in IT Support or a similar role.
- Experience troubleshooting Windows and Mac OS.
- Experience with Server 2016 through 2025.
- Experience with VMware and Hyper-V virtualization.
- Experience supporting M365 and Azure.
- Proficiency in firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
- Advanced knowledge of firewalls, switches, network architecture, and troubleshooting.
- Advanced understanding of managing and troubleshooting networks.
- Advanced understanding of virtualized environments.
- Willingness to work full-time onsite at the company office or client locations as required.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Nice To Haves
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active network certifications are preferred.
Responsibilities
- Resolve workstation operating system issues with little or no assistance.
- Resolve printer issues with little or no assistance.
- Resolve issues with standard business applications, including Office.
- Resolve issues with common line-of-business applications such as SAGE ERP and QuickBooks, and support niche applications with vendor assistance.
- Resolve server issues with little or no assistance.
- Resolve networking issues with little or no assistance.
- Serve as an escalation point for technicians.
- Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
- Provide onsite support at the company office or client locations as required.
Benefits
- Medical Insurance Plan
- Dental and vision coverage
- Life insurance
- Disability coverage
- Paid time off starting at 15 days per year
- Maternity and paternity leave
- Paid US holidays
- Retirement plan
- Salary advancement/loan
- Health and wellness program
- Company-paid training and certification
- Supplemental life insurance (employee-paid)
- Supplemental health plans (employee-paid)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
