Network Administrator

SanMar • Issaquah, WA

11d • Hybrid

About The Position

The Network Administrator supports the Network Operations team with projects, network maintenance, device configurations, and implementations. The role has operational responsibility for enterprise LAN/WAN environments across multiple sites, supports headquarters and Distribution Centers nationwide, and serves as an escalation resource for network infrastructure support. The position works with Network Engineers on network design, capacity planning, and infrastructure refreshes, and helps improve network reliability, performance, and operational efficiency. It also includes scheduled and unscheduled after-hours support, participation in an on-call rotation, occasional travel to remote locations, and compliance with change approval processes and company policies.

Requirements

• Bachelor's degree or equivalent experience.
• At least 2 years of Network Support experience in an enterprise environment.
• Experience supporting multi-site or distributed network environments.
• Strong hands-on experience with Cisco switching platforms and CLI.
• Cisco Certified Network Associate (CCNA).
• Self-starter with a positive attitude and a passion for learning networking technologies.
• Ability to respond quickly to service impacts and strong troubleshooting skills.
• Proactive approach to daily work and ability to identify opportunities for continuous improvement.
• Strong communication skills, including the ability to convey technical subject matter to management and non-technical audiences and interface with internal customers.
• Ability to work in a team environment and actively participate in projects.
• Strong planning and organizational skills and demonstrated ability to shift between tasks in an agile work environment.

Responsibilities

• Own operational responsibility for enterprise LAN/WAN environments across multiple sites.
• Independently analyze, troubleshoot, and resolve complex network issues involving switches, routing, wireless, and connectivity services.
• Configure and deploy network equipment, including switches, wireless access points, and edge connectivity.
• Troubleshoot hardware and software problems; install, upgrade, repair, and remove hardware and software.
• Manage Network Infrastructure Support Tickets, serve as an escalation resource for the Service Desk, and escalate tickets as required.
• Partner with Network Engineers on network design, capacity planning, and infrastructure refresh initiatives.
• Identify opportunities to improve network reliability, performance, and operational efficiency.
• Assist with network-related projects and tasks.
• Turn up or turn down ethernet ports as requested by internal customers and Network Engineers.
• Maintain adequate inventory levels and troubleshoot network issues.
• Create and maintain documentation for network configuration, network mapping, processes, and service records.
• Modify and build physical and logical network maps.
• Respond to network outages and impacts according to established Service Level Agreements.
• Provide after-hours network support during scheduled and unscheduled outages and standard patching requirements.
• Seek approval for work related to business-impacting IT systems through established change approval processes.
• Visit remote locations for infrastructure refreshes or support.
• Participate in compliance activities and an on-call rotation.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Annual discretionary bonus eligibility of up to 10% of base salary.
• Paid time off accrued bi-weekly based on hours worked, up to 112 hours per year to start.
• Eight paid holidays and one paid family day off.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan with dollar-for-dollar matching up to 4% of earnings, matched and vested every pay cycle.
• Life insurance.
• Short- and long-term disability coverage.
• Paid maternity and paternity leave.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level