Network Administrator

Michigan Milk Producers Assoc • Canton, OH

3d

About The Position

The Michigan Milk Producers Association is a dairy farmer owned cooperative and dairy processor. Founded in 1916, the MMPA serves dairy farmers in Michigan, Indiana, Ohio and Wisconsin. Quality milk and dairy products begin on the farm and continue through every step at Superior Dairy. Michigan Milk Producers Association’s family dairy farmers take pride in producing wholesome, nutritious milk with care and integrity. That commitment to quality carries forward as member milk is bottled and processed at Superior Dairy, MMPA’s wholly owned subsidiary in Canton, Ohio. Founded in 1922, Superior Dairy honors its Great Lakes heritage while delivering trusted dairy products to customers in 44 states.

Provision, deploy, configure, and administer various systems including Windows Servers, Hyper-V, Azure Cloud, O365 Administration, SD-WAN, firewalls, routers, switches, and various network monitoring tools. Work with vendors to diagnose network issues. As well as assisting with troubleshooting and resolution of level 1 support tickets.

Requirements

• Associate degree or Trade School certificate in related field
• 3-5 years’ experience in call center or service desk environment
• Knowledge of various network, hardware and software applications including:
• SD-WAN network topology (Aruba, Baracuda)
• Switching, VLANs and network routes
• Operating Systems: Windows 10, 11 and Windows Server 2019, 2022
• Office 365 Support
• Intune suite
• Wireless and Wired LAN and Internet Support
• Effective troubleshooting and documentation skills
• Experience creating a customer knowledgebase
• May consider an equivalent combination of education and experience
• Collaborative communication approach
• Utilize sound judgment
• Committed to achieve our mission
• Individual with open and new ideas
• Drive change with a positive attitude
• Shows value for different opinions, shows flexibility to different opinions
• Willing to act in a changing environment
• Shows passion for growth and development within a team
• Knowledge of commonly used concepts, practices, and procedures within the IT field
• Strong hardware repair skills
• Working knowledge and troubleshooting skills associated with providing support in a professional corporate environment is preferred

Nice To Haves

• Additional knowledge in the following areas is preferred: Microsoft Windows Operating Systems & Microsoft Office suite, Mobile Devices including Surface, Apple iOS

Responsibilities

• Perform remote, onsite, phone and client-side user support.
• Monitor trouble tickets and corporate incidents Enterprise wide.
• Maintain client software and hardware such as Windows 11, Windows Server 2019, 2022, Office 365, Intune, Ubiquiti, Aruba.
• Lift and carry computer equipment weighing up to 50 pounds and move equipment.
• Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Troubleshoots remote access connectivity problems.

Benefits

• Competitive salary
• Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits
• Disability insurance
• Paid time off
• Employer-matched 401(k) retirement savings plan
• Personal and professional growth opportunities
• Employee appreciation events and recognition awards
• Employee wellness initiatives
• Employee feedback and suggestion forums

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree