Network Administrator II

Pioneer Human Services•Seattle, WA

2d•$84,466 - $140,776

About The Position

Pioneer Human Services is seeking a Network Administrator II to design, operate, and improve a hybrid network spanning on-premises and cloud environments, multiple sites, and a cloud hub. The role focuses on reliable connectivity, secure remote access, SD-WAN operations, proactive monitoring, disciplined change management, and support for a compliance-driven environment aligned with HIPAA, ITAR, and CMMC requirements. The posting also describes the position as a Senior Network Administrator and assigns senior-level escalation, mentoring, and operational support responsibilities. The administrator supports network and system operations, including network devices, firewalls, servers, Active Directory, Microsoft 365, Azure, wireless infrastructure, print systems, and physical security and video systems. The role includes preventive maintenance, documentation, inventory management, disaster recovery support, compliance, incident response, and technical support for end users and infrastructure, including off-hours and on-call coverage. Pioneer Human Services is a nationally recognized nonprofit with more than 35 locations across Washington state. Its mission is to empower justice-involved individuals to overcome adversity and reach their full potential.

Requirements

Bachelor’s degree in information technology or a similar field and/or five or more years of equivalent work experience as a Network Engineer.
Practical experience with network monitoring platforms and troubleshooting using logs and packet analysis.
Experience supporting SD-WAN and multi-site WAN architecture.
Strong knowledge of TCP/IP, routing (IPsec/BGP/OSPF), switching (VLANs/STP), firewall concepts, VPNs, and Wi-Fi.
Six or more years of experience with legacy and current Microsoft Server operating systems and networking protocols.
Advanced Microsoft Server administration skills, including Active Directory, Group Policy, DNS, DHCP, and VPN.
Demonstrated discipline in documentation, inventory management, and change control in production environments.
Working knowledge of VMware technology and virtualization networking support.
Experience working with unified communication systems such as Zoom, VoIP, fax, and phone systems.
Position is subject to drug testing during employment, including testing for marijuana.

Nice To Haves

Experience with cloud networking, preferably Azure, including VNets, subnets, NSGs, routing, VPN gateways, and hybrid connectivity patterns.
Experience supporting Microsoft 365 network readiness and performance considerations.
Experience with Fortinet and Check Point environments, including firewall, VPN, and management platforms.
Strong educational background in data security and compliance; Network+ and CCNA certifications.
Experience in Cybersecurity Maturity Model Certification (CMMC) and NIST 800-171 environments and disciplines.
Familiarity with compliance-oriented environments, including HIPAA, ITAR, and CMMC/NIST alignment.
Certifications such as CCNA/CCNP, CompTIA Security+, Microsoft Azure Fundamentals (AZ-900), or Azure Server Administration (AZ-104).

Responsibilities

Monitor and document daily network operations, including performance, availability, utilization, throughput, and latency.
Support, configure, maintain, and upgrade network devices, firewalls, and servers.
Install and integrate network hardware, firmware, servers, and applications; update firmware and maintain documented inventory.
Support, configure, maintain, and upgrade the Active Directory environment.
Support M365, Azure, and Office environment and deployments as tier II network system administration.
Mentor junior IT team members and Network I staff.
Coach support staff and maintain runbooks and knowledge articles to improve first-line resolution and IT processes.
Manage technical support for end users, applications, data systems, and infrastructure, including off-hours and on-call support as tier II system administration.
Support physical security and video systems, standardize deployments and user security devices, perform periodic audits and documentation, liaise with security vendors, and conduct assessments.
Perform preventive maintenance, including patching, backup checks, failover testing, tunnel checks, capacity reviews, and hardware health checks.
Support cloud network design and security, including hub-and-spoke layouts, routing, and secure inbound and outbound traffic.
Maintain, configure, and audit multifunction printers, print servers, and networked print devices.
Install, configure, and maintain wireless infrastructure; audit and document wireless services.
Develop and update LAN and WAN network mapping documentation and regularly review and audit wireless coverage and performance.
Ensure compliance with relevant data privacy, security, and network operations regulations and industry standards.
Support disaster recovery and backups for critical network and system services.
Enforce change control and maintain accurate documentation of configurations, changes, incidents, and resolutions.
Provide senior escalation support for major outages, leading triage, recovery, and root-cause analysis.
Keep up with emerging networking technologies and industry trends to drive continuous improvement.