Network Administrator II

Pioneer Human Services•Seattle, WA

About The Position

Pioneer Human Services is seeking a Network Administrator II to design, operate, and improve a hybrid network spanning multiple sites and a cloud hub environment. The role focuses on reliable connectivity, secure remote access, SD-WAN operations, proactive monitoring, disciplined change management, and support for a compliance-driven environment aligned with HIPAA, ITAR, and CMMC requirements. The posting also refers to the role as a Senior Network Administrator and describes Tier II network and systems administration responsibilities. The administrator monitors and maintains network operations; supports network devices, firewalls, servers, Active Directory, Microsoft 365, Azure, and Office deployments; and maintains infrastructure documentation and inventory. The role provides senior escalation support, mentors junior IT staff, improves runbooks and knowledge articles, supports end users and infrastructure—including off-hours and on-call support—and helps maintain physical security, video, wireless, printing, disaster recovery, and backup systems. Pioneer Human Services is a nonprofit organization with more than 35 locations across Washington state. Its mission is to empower justice-involved individuals to overcome adversity and reach their full potential. The position offers annual compensation typically starting between $84,466 and $112,621, depending on factors such as location, experience, qualifications, skills, competencies, internal equity, and market conditions.

Requirements

Bachelor’s degree in information technology or a similar field, and/or at least five years of equivalent work experience as a Network Engineer.
Practical experience with network monitoring platforms and troubleshooting using logs and packet analysis.
Experience supporting SD-WAN and multi-site WAN architecture.
Strong knowledge of TCP/IP; routing protocols and technologies including IPsec, BGP, and OSPF; switching concepts including VLANs and STP; firewall concepts; VPNs; and Wi-Fi.
Six or more years of experience with legacy and current Microsoft Server operating systems and networking protocols.
Advanced Microsoft Server administration skills, including Active Directory, Group Policy, DNS, DHCP, and VPN.
Demonstrated discipline in documentation, inventory management, and change control in production environments.
Working knowledge of VMware technology and virtualization networking support.
Experience with unified communications systems such as Zoom, VoIP, fax, and phone systems.

Nice To Haves

Experience with cloud networking, preferably Azure, including VNets, subnets, NSGs, routing, VPN gateways, and hybrid connectivity patterns.
Experience supporting Microsoft 365 network readiness and performance considerations.
Experience with Fortinet and Check Point environments, including firewalls, VPNs, and management platforms.
Strong educational background in data security and compliance; Network+ and CCNA certifications.
Experience in CMMC and NIST 800-171 environments and disciplines.
Familiarity with compliance-oriented environments, including HIPAA, ITAR, and CMMC/NIST alignment.
CCNA or CCNP, CompTIA Security+, Microsoft Azure Fundamentals (AZ-900), or Azure Administrator (AZ-104) certifications.

Responsibilities

Monitor and document daily network operations, including performance, availability, utilization, throughput, and latency.
Support, configure, maintain, and upgrade network devices, firewalls, servers, and the Active Directory environment.
Install and integrate network hardware, firmware, servers, and applications; update firmware and maintain documented inventory.
Support Microsoft 365, Azure, and Office environments and deployments as Tier II network and systems administration.
Mentor junior IT team members and Network I staff; coach support staff and maintain runbooks and knowledge articles.
Provide technical support for end users, applications, data systems, and infrastructure, including off-hours and on-call support.
Support physical security and video systems, standardize deployments and user security devices, maintain documentation, conduct audits, liaise with security vendors, and perform assessments.
Perform preventive maintenance, including patching, backup checks, failover testing, tunnel checks, capacity reviews, and hardware health checks.
Support cloud network design and security, including hub-and-spoke layouts, routing, and secure inbound and outbound traffic.
Maintain, configure, and audit multifunction printers, print servers, and networked print devices.
Install, configure, and maintain wireless infrastructure; audit and document wireless services, coverage, and performance.
Develop and update LAN and WAN network maps and documentation.
Support disaster recovery and backups for critical network and system services.
Enforce change control and document configurations, changes, incidents, and resolutions.
Provide senior escalation support for major outages, leading triage, recovery, and root-cause analysis.
Stay current on networking technologies and industry trends to drive continuous improvement.