Network Administrator 2

DAIRY ONE COOPERATIVE INC•City of Ithaca, NY

2d•$60,000 - $80,000•Hybrid

About The Position

This role involves providing technical support for hardware issues, configuring equipment according to specifications, identifying opportunities for workflow innovation, and continuously developing knowledge of the services provided by Dairy One. The position is primarily in an office environment with the opportunity to work remotely.

Requirements

Building systems within and deploying Entra Active Directory.
Windows Server specification and setup.
Windows Server licensing.
Capable with PowerShell scripts.
VPN packages and VLAN configurations.
Working knowledge of Microsoft Office suite.
Previous experience in technical support, repairing Windows computers, networking, and network device configuration.

Nice To Haves

Associates degree in Information Systems, or equivalent experience is desired.

Responsibilities

Respond to customer and team member requests for technical support with hardware issues via phone and remote computer applications.
Triage support requests to determine priority and appropriate response protocol.
Solve support requests according to established protocols.
Coordinate with team members to develop solutions.
Configure equipment per specifications provided by the Farm Systems Coordinator.
Confirm that specifications are clear and understood before configuring, referring any questions or uncertainties to the Farm Systems Coordinator.
Ensure that equipment is ready for installation according to the established time frame provided.
Communicate any configuration issues.
Identify opportunities to improve efficiency in workflows for co-workers and clients.
Research, develop and deploy systems to improve efficiency. This may include new technologies and/or processes.
Continuously work with senior staff (hardware and software) to develop a solid understanding of the services Dairy One provide to the agricultural industry.
Seek opportunities to build knowledge and expertise to improve the service provided.