Netsuite Administrator

Tommy's • Holland, MI

4d • Onsite

About The Position

Tommy’s is seeking a motivated and detail‑oriented NetSuite Administrator to join our Information Technology team. We’re looking for a self‑starter with experience or formal training in Information Systems or equivalent hands‑on NetSuite expertise; who can effectively manage, maintain, and optimize our NetSuite environment. In this role, you will be a key partner across the organization, responsible for troubleshooting system issues, improving operational workflows, and supporting users at all levels of technical proficiency. Strong communication and interpersonal skills are essential, as you’ll work directly with stakeholders throughout the company to ensure NetSuite is running smoothly and aligned with business needs.

Requirements

• Bachelor’s degree or equivalent experience in information systems, networking, computer science, or related field
• 3+ years of experience with NetSuite administration
• Core knowledge of NetSuite capabilities and limitations
• Experience with NetSuite bundles and SuiteApps for Shipping, Production, Manufacturing, Inventory, Fixed Assets
• NetSuite certified Specialist / Professional
• Experience with SuiteScript 2.0
• Strong Proficiency in troubleshooting and customer service.
• Scripting and automation
• Strong level of professionalism and customer service skills.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize work effectively with multiple teams.

Responsibilities

• Manage and analyze platform/system (user/security/business software) utilization and procedures and consult internal stakeholders on best functionality to meet business needs
• Contribute to troubleshooting, executing, tracking, and resolving IT helpdesk tickets and user support requests/needs
• Create workflow automations with scripting in various IT systems, programs, and platforms
• Maintain and develop connectors between various IT systems, programs, and platforms
• Identify processes improvement opportunities and partner with internal stakeholders to implement solutions that support them in effectively conducting general business operations
• Help create, document, and implement IT management policies and IT operating practices including brief guides, instructions, and general communications for departmental or company-wide use as it relates to functional operations
• Oversee the architecture, configuration, and ongoing optimization of the NetSuite platform to support complex, evolving business needs
• Lead the design and deployment of advanced customizations using SuiteFlow, SuiteBuilder, SuiteAnalytics, and SuiteScript (1.0/2.0)
• Own the roadmap for NetSuite enhancements, module expansions, integrations, and long‑term platform strategy
• Oversee integration architecture and maintain data integrity across connected systems
• Develop advanced analytics, dashboards, and reporting frameworks for leadership and operational teams
• Lead sandbox management, release testing, regression planning, and deployment cycles
• Manage vendor relationships, including NetSuite Support, implementation partners, and integration providers
• Lead NetSuite‑related projects such as module rollouts, process redesigns, and post‑acquisition system alignment
• Design continuous improvement for our NetSuite implementation including CRM, ERP, and integrations
• Align with best practices for maintainability and scalability
• Coordinate with stakeholders to provide solutions and customizations
• Work with the team and on independent projects
• Setup and maintain AI connectors with safeguards for data integrity and accuracy
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Benefits

• Base pay and eligibility for annual profit-sharing bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services with Merrill Lynch
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree