Neighborhood Relationship Manager

City of Atlanta • Atlanta, GA

3d

About The Position

The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison. This role involves attending NPU and Neighborhood Association meetings, receiving and shuttling referrals for escalations and issues requiring Ombuds services to the appropriate departments, and partnering with the Ombudsman to develop solutions and paths to conciliation. The position also involves providing resource referrals, serving as a confidential point of contact for concerns and inquiries, and managing outgoing correspondence to NPUs and Neighborhood Associations. The role operates within the established protocols of an organizational Ombuds, adhering to the practices of The International Ombudsman Association and US Ombudsman Association.

Requirements

• Knowledge of neighborhoods and communities in Atlanta.
• Knowledge of best practices for neutrals and organizational ombudsman protocols.
• Knowledge of the best national practices for community engagement.
• Ability to manage complex projects and work with a team to achieve results.
• Strong verbal, written and presentation skills.
• Ability to work collaboratively to arrive at constructive solutions.
• Knowledge of marketing and communication software (i.e., Adobe Creative Suite).
• Bachelor’s degree in liberal arts, urban planning, public administration, or related field (Equivalent professional experience may be considered for substitution for the required degree on an individual basis).
• 3-5 years of community engagement or constituent service experience.

Nice To Haves

• Master’s degree in liberal arts, counseling, urban planning, public administration, or related field.
• Direct experience in community development and outreach.
• 5-7 years of progressive project management experience.

Responsibilities

• Attend NPU and Neighborhood Association meetings.
• Receive referrals for escalations and issues requiring Ombuds services.
• Shuttle concerns to Ombudsman of Neighborhoods, Departments, etc.
• Partner with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
• Provide resource referrals and recommendations.
• Serve as a confidential point of contact for the intake of concerns and inquiries.
• Spearhead dashboard and manage outgoing correspondence to NPU’s and Neighborhood Associations.
• Operate within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level