Neighborhood Code Representative (Code Compliance - Civil Service)

City of Dallas

4d•$24 - $28•Onsite

About The Position

The Neighborhood Code Representative works with Code Compliance to provide education and community outreach, ensuring service projects are completed efficiently and in a timely manner. This role serves as a community liaison, working closely with council district office staff, external city departments, community/municipal courts, public agencies, non-profit organizations, neighborhood groups, volunteers, and other community stakeholders. The representative is responsible for communicating, educating, and networking with these groups, building mutually beneficial relationships by connecting and coordinating resources, compliance alternatives, and options for Dallas citizens. The role actively participates in Code Sweeps, Clean Initiative Programs, proactive code responses, and other strategic outreach and educational programs.

Requirements

Knowledge of City Codes, ordinances and regulations.
Knowledge of Code Enforcement best practices.
Knowledge of customer service techniques to resolve problems and issues.
May require knowledge of personnel management practices.
Ability to plan and organize operations /events to meet assigned goals.
Ability to develop operational procedures, work schedules, and presentations.
Ability to analyze operational and program statistics to assess effectiveness.
Establishing and maintaining effective working relationships.
Communicating effectively both orally and in writing.
High school diploma or GED.
Five (5) years of experience in any of the following areas: Resolving service complaints/conflicts, Public outreach experience involving development/implementation of educational/outreach programs, Composing public information material.
An associate degree or higher in a business, public administration, communications, construction management or social science field plus three (3) years of the required experience will meet the education and experience requirements.
Must have current license as a Code Enforcement Officer OR Code Enforcement Officer in Training issued by the Texas Department of Licensing and Regulation (TDLR).
Valid driver’s license with good driving record.

Nice To Haves

Spanish/English bilingual skills are a plus

Responsibilities

Plans, coordinates, administers, and monitors effective education and outreach programs on a variety of citizen needs and services; communicates, educates, networks, and actively participates with agencies, neighborhood groups, volunteers, courts, district staff, and other city departments.
Develops and implements plan to provide code related programs and services to the community. Composes public information material to promote current, on-going and upcoming events; interprets state law, City ordinances, and City policies on compliance issues.
Examines and investigates complex service complaints by evaluating evidence, talking with all involved parties, making violation determinations, and taking disciplinary action; drafts written warnings, citations, or revocation initiatives, if necessary.
Maintains contact and coordinates services and activities with other city departments, private and non-profit organizations, associations, volunteers, and citizen groups.
Handles, deescalates, and manages assigned special projects or complicated code issues of habitual offenders delegated by management and administration; participates in neighborhood and crime watch associations and meetings.
Coordinates city regulatory programs to ensure public safety and compliance with applicable laws and ordinances; participates in special events and projects.
Interprets state law, City ordinances, and City policies on compliance issues for departments; provides recommendations to departments on improving practices and procedures.
Attends neighborhood meetings, town hall meetings, and neighborhood association meetings; documents concerns, reports on various potential problems, and serves as a knowledge base for code violations and enforcement.
Performs any and all other work as needed or assigned.