Neighborhood and Family Services Specialist

City of Avondale•Avondale, AZ

About The Position

The City of Avondale is hiring a Neighborhood and Family Services Specialist to support multiple programs in the Neighborhood & Family Services Department, including front desk support and daily operations at the Arizona Complete Health Avondale Resource Center. The role works directly with the public to identify appropriate resources, provide referrals and direct connections to community-based services, and collaborate with the Family Services team, community partners, and other City departments. It also provides community outreach, coordinates events, and assists with Resource Center room reservations. Work outside normal business hours, including evenings and weekends, may be required. The Specialist provides customer service and administrative support for the Resource Center and the Family Services Division. Duties include supporting Community Action Program (CAP) applications, responding to inquiries, preparing reports and maintaining documentation, assisting with food distribution and transportation, and supporting department activities and initiatives. The position also contributes to neighborhood projects and outreach that promote department services and help residents improve their quality of life.

Requirements

High school diploma or GED equivalency.
Two years of human services experience or experience in a related field.
Valid Arizona Operator’s Driver’s License by the time of hire.
Obtain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card within 30 days of hire.
Successfully pass a background check, pre-employment physical examination, and periodic physical examinations during employment to transport participants.
Successfully complete the Arizona Centralized Background Check at hire and annually thereafter.
Ability to work across several databases simultaneously and adapt to a rapidly changing environment.
Knowledge of trauma-informed care principles and best practices in delivering human services.
Professional, kind communication with the public by phone, in person, and email.
Attention to detail, organization, and ability to manage competing priorities.

Nice To Haves

Bachelor’s degree in Human Services or a related field.
Bilingual proficiency in Spanish, verbal and written.
Experience providing outreach and engaging with community-based partners.
Familiarity with resources in Avondale, Litchfield Park, Goodyear, and the greater Phoenix area.

Responsibilities

Provide high-standard customer service and respond to the public and colleagues in person, by telephone, email, and digital platforms.
Support front desk coverage and daily operations at the Arizona Complete Health Avondale Resource Center.
Review, process, and help submit Community Action Program (CAP) applications, including contacting applicants by phone and email.
Provide referrals, respond to inquiries, and resolve issues in a calm, friendly, and professional manner.
Perform administrative duties, including preparing reports, finalizing applications, and filing documentation.
Assist with food distribution programs, transportation, and other Resource Center activities and services.
Work collaboratively with the Family Services team, community-based partners, and other City departments.
Conduct community outreach and coordinate community events to promote Neighborhood and Family Services Department programs.
Assist with managing Resource Center room reservations.
Assist with neighborhood projects and activities intended to improve the surrounding neighborhood and residents’ quality of life.