Neighbor Care Coordinator
About The Position
The Community Neighbor Care Coordinator is a community-embedded role responsible for supporting all neighbors within a defined geographic territory. This position integrates holistic, neighbor-focused, human-centered support with volunteer empowerment and program coordination. The Community Neighbor Care Coordinator develops and leads Neighbor Care Teams, leveraging volunteers to provide personalized support and resources that help neighbors thrive. This role is dedicated to promoting dignity, independence, and positive outcomes aligned with the mission of Meals on Wheels Central Texas (MOWCTX).
Requirements
- 2+ years’ experience in case management, social services, or community outreach
- Experience working with older adults, individuals with disabilities, and diverse populations
- Proficiency in Microsoft Office Suite and CRM systems (Salesforce preferred)
- Strong interpersonal and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Valid Texas Driver’s License, automobile insurance, and reliable transportation is required to fulfill key responsibilities of position
- Bilingual (English/Spanish)
Nice To Haves
- High school diploma or GED preferred
Responsibilities
- Serve as the primary point of contact for neighbors within assigned geographic area
- Conduct in-home and phone-based assessments to identify needs and connect neighbors to appropriate services
- Develop and lead Neighbor Care Teams composed of volunteers to provide ongoing support
- Coordinate neighbor referrals to appropriate services
- Support neighbors as needed for Home Repair grants and financial assistance needs
- Maintain accurate and timely documentation of neighbor interactions and service activities in Salesforce
- Support neighbors in navigating services and achieving goals that promote independence and well-being
- Collaborate with internal departments and external partners to ensure seamless service delivery
- Monitor program outcomes and contribute to continuous improvement efforts
- Represent MOWCTX at community events and outreach activities
- Contribute to organizational goals by completing required shifts in meal delivery, office support, or program management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
