Negotiator 1

Enlyte•UNAVAILABLE, UNAVAILABLE

2d•Remote

About The Position

This is a full-time, work-from-home position. This role may be performed remotely from anywhere in the United States. Join our high-energy negotiations team and help drive savings for our insurance carrier clients while supporting prompt payment to healthcare providers. As a Negotiator, you will serve as a liaison between medical providers and insurance carriers, selling our prompt-pay negotiation services over the phone and accurately processing bill information in a fast-paced, production environment.

Requirements

High school diploma or equivalent.
Reliable high-speed internet to support voice and data applications in a remote work environment.
Strong verbal communication and phone presence with the ability to confidently sell services to medical professionals.
Ability to work efficiently in a fast-paced, production environment handling high call volumes (both inbound and outbound).
Accurate and fast typing/data entry skills while talking on the phone.
Strong attention to detail and comfort with repetitive tasks.
Basic computer skills, including working within multiple systems and applications simultaneously.

Nice To Haves

Additional coursework or training in business, healthcare, insurance, or related fields.
1–2 years of experience in sales, call center, or other high-volume, production-based environments.
Experience with data entry, data processing, or working in an insurance/medical billing setting.

Responsibilities

Handle high-volume inbound and outbound calls (including to medical offices, billing departments, and other providers) to present and "sell" our prompt-pay program and secure appropriate discounts.
Accurately enter and update bill and provider data in our systems while speaking with providers, maintaining speed, accuracy, and minimal errors.
Review bills received electronically (EDI) from insurance carrier clients, verify key details, and determine next steps for negotiation and processing.
Clearly explain our prompt-pay offering, timelines, and terms to providers and billing contacts, addressing questions and overcoming objections in a professional, customer-focused manner.
Conduct research and basic skip tracing when bill or provider information is incomplete, including looking up NPI numbers, confirming provider locations, and identifying correct billing contacts or offices.
Work in a call center–style, production environment, managing a personal queue of bills and achieving established productivity and quality expectations (e.g., bills handled per hour, call volume).
Collaborate with team members, offshore vendor partners, and operations leadership to resolve issues, share information, and support department goals.
Follow established procedures and guidelines while adapting to updates in processes, systems, and client requirements.
Independently organize and prioritize daily workload to meet schedules, service levels, and production targets.
Complete other duties as assigned, which may include special projects, additional research, and supporting teammates during high-volume periods.