Negotiation & Resolution Specialist
About The Position
The Negotiation & Resolution Specialist is a career-building opportunity for professionals who enjoy negotiation, problem-solving, and driving matters toward resolution. Successful candidates come from a variety of backgrounds, including law, insurance, claims, healthcare, financial services, and other fields that require strong analytical and communication skills. In this role, you will represent our health plan clients on plan recovery matters, evaluate case and settlement information, communicate with plaintiff firms and insurance representatives, and help drive matters toward resolution. This is a hands-on role where you will develop highly transferable skills in negotiation, financial analysis, stakeholder communication, case strategy, and portfolio management while helping deliver meaningful financial outcomes for some of the nation's largest health plans. At Intellivo, high performers earn increasing responsibility, greater decision-making authority, and opportunities for advancement. If you're looking for a professional career with a clear growth path, meaningful responsibility, and the opportunity to build valuable business skills early in your career, this role provides an exceptional foundation for long-term success.
Requirements
- Bachelor degree or equivalent professional experience
- Strong written and verbal communication skills
- Critical thinking and comfort reviewing detailed case, financial, and settlement information
- Readiness to negotiate by phone and in writing within defined authority
- Ability to organize and progress a high-volume portfolio in a fast-paced environment
- Sound judgment, professionalism, and willingness to escalate legal questions appropriately
- Curiosity, resilience, accountability, and a strong drive to learn
Nice To Haves
- Develop confident professional communication with attorneys, carriers, adjusters, and healthcare organizations
- Build negotiation, issue-spotting, financial analysis, and case-management skills
- Learn the intersection of healthcare reimbursement, insurance, ERISA, and legal operations
- Gain experience that strengthens your resume for future attorney, compliance, claims, legal operations, and leadership opportunities
- You will build transferable experience in: Negotiation and settlement strategy, Healthcare financial services and insurance, Legal issue spotting and escalation, Case and portfolio management, Financial analysis and recovery evaluation, Client and stakeholder communication, Operations, process improvement, and measurable performance
- Successful team members may take on increasingly complex matters, expand their decision-making authority, pursue advanced resolution or leadership opportunities, and, if they later become licensed, may be considered for attorney opportunities based on qualifications, performance, and business need.
- Revenue cycle and reimbursement
- Financial services
- Customer success and account management
- Law school and legal studies
Responsibilities
- Manage a portfolio of attorney and adjuster-involved healthcare recovery matters from negotiation through resolution
- Review case facts, plan information, settlement materials, reduction requests, and recovery potential
- Communicate professionally with plaintiff attorneys, law firm staff, insurance carriers, adjusters, and claim representatives
- Develop and execute financial resolution strategies within established guidelines and authority
- Negotiate lien and reimbursement matters that do not require action by a licensed attorney
- Escalate legal questions and matters requiring attorney analysis, advice, or action to licensed Intellivo attorneys
- Partner with attorneys, senior resolution professionals, legal assistants, and teammates to achieve strong recovery outcomes
- Meet portfolio, responsiveness, settlement, and recovery expectations while supporting a consistent client experience
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement savings plan with employer match
- Paid time off and paid holidays
- Company-paid life insurance and short-term and long-term disability coverage
- Employee Assistance Program with counseling, financial coaching, legal resources, career coaching, and wellness support
- Health Savings Account with company contributions for eligible employees
- Wellness, healthcare advocacy, and pet benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
