NDNH Community Engagement Specialist

The Salvation Army • Philadelphia, PA

16h • Onsite

About The Position

The New Home Community Engagement Specialist (CES) is responsible for ensuring a safe and welcoming environment for The New Home residents. This involves implementing and monitoring house rules related to resident conduct, fire safety, room conditions, conflict resolution, and curfew restrictions. The CES conducts house and room checks, answers the telephone, greets visitors, assists new residents with their transition, prepares a shift-end home report, manages sign-in logs, and responds to emergencies to ensure safe and efficient resident evacuation. The role also involves responding to residents' needs and requests, communicating and supporting residents in a trauma-informed manner, and effectively communicating with the house manager and other staff. Other duties may be assigned.

Requirements

• High School Diploma or GED.
• Prior residential, social service, or customer service work experience.
• Computer skills in Microsoft Word and Excel Programs.
• Proficiency in and the ability to utilize the internet.
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter.
• Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
• An understanding of, appreciation and support for the Mission of The Salvation Army.

Nice To Haves

• Attend/ lead Community Meetings when possible to reinforce Sanctuary Model with residents.

Responsibilities

• Ensure a safe and welcoming environment for residents through implementation and monitoring of house rules.
• Conduct house and room checks.
• Answer the telephone and greet visitors.
• Accommodate new residents during their transition.
• Prepare a home report at the end of each shift.
• Manage sign-in logs.
• Respond to emergencies to ensure safe and efficient resident evacuation.
• Respond to residents' needs and requests.
• Communicate and support all residents in a trauma-informed manner.
• Effectively communicate with the house manager and other staff.
• Abide by The Salvation Army Social Service Standards & the NASW Code of Ethics.
• Observe resident’s and visitor’s conduct to ensure the physical and emotional safety of all.
• Document behavior, conduct, emergency situations, and visitations from outside individuals in the house report.
• Respond to all emergencies in accordance with established procedures.
• Complete house checks hourly or more if needed.
• Answer the phone in a timely and courteous manner and take clearly written messages.
• Maintain resident and staff confidentiality.
• Enhance the safety and welfare of residents and staff by conducting room checks, inspecting bags if necessary, and asking for I.D. from outside visitors.
• Lead or participate in mediation meetings with residents.
• Complete all new day reporting and the gathering of statistical information as required and entering into Service Point.
• Maintain appropriate documentation which includes (911) incident reports, fire drill logs, shift updates, etc. in a secure area.
• Effectively communicate with house management of significant events or incidents during previous shift along with informing of any special arrangements that have been posted.
• Assist with house cleaning and organizing and breakfast/dinner preparation.
• Participate in community meals.
• Maintain and uphold the principles and commitments of The Sanctuary Model.
• Attend all relevant and necessary trainings associated with Sanctuary.
• Complete S.E.L.F. group and exercise safety plan.
• Support with NDSTP 24/7 hotline system.
• Attend biweekly team meetings.
• Attend/ lead Community Meetings when possible to reinforce Sanctuary Model with residents.
• Create and maintain a safe environment for residents, staff, and self.
• Maintain a positive and professional demeanor.
• Ensure that the front door is always closely monitored, and visitors are checked for proper credentials.
• Maintain healthy boundaries, uphold the code of conduct of The Salvation Army at all times.

Benefits

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED