NDG Senior Account Management Specialist

Huntington National Bank•California, CA

1d•$125,000 - $255,000•Remote

About The Position

The NDG Senior Account Management Specialist is a key contributor within the NDG Account Management organization, responsible for delivering an exceptional client experience through operational excellence. This role manages complex activities, ensures accuracy and compliance, and acts as a trusted partner to internal and external stakeholders. As a senior-level specialist, you will proactively identify solutions, mitigate risk, and continuously improve processes to enhance the client experience. Success in this role requires strong ownership, sound judgment, and the ability to thrive in a fast-paced, evolving environment.

Requirements

High School Diploma or GED required
Minimum of 3 years of experience in banking, financial services, or a related client service environment

Nice To Haves

Experience in commercial banking, including HOA, Escrow, or NIL servicing
Strong written and verbal communication skills
Proven ability to manage complex servicing scenarios and client interactions
Demonstrated problem-solving and decision-making skills
Associate or bachelor’s degree

Responsibilities

Serve as a primary point of contact for client operational needs, delivering timely, accurate, and high-quality support
Execute complex account activities, including but not limited to: Account openings and onboarding, Maintenance (signer updates, account holds, closures), CD renewals and servicing
Gather, review, and validate client documentation to ensure compliance with legal, regulatory, and internal policy requirements (including CIP and Beneficial Ownership)
Partner with Account Managers, clients, and cross-functional teams to resolve issues and support client objectives
Identify, escalate, and help mitigate potential risks or adverse situations impacting clients or the bank
Investigate and resolve complex issues using sound judgment, available resources, and established procedures
Collaborate with downstream operational partners to drive issue resolution and improve process efficiency
Build and maintain strong relationships with clients, internal stakeholders, and third-party partners
Participate in client calls, meetings, and events as needed to support account management efforts
Contribute to continuous improvement initiatives, including process enhancements, cross-training, and project participation
Support Tier 1 request activities as needed, ensuring seamless coverage for routine client requests
Other tasks and duties as assigned