Senior Specialist, Sales/Account Management

L3HHCM20•Lower Paxton Township, PA

1d•$97,000 - $191,500•Remote

About The Position

Responsible for building strong business relationships with existing and new customers in the State of Pennsylvania markets, while ensuring client satisfaction and issue resolution. Also provides account support during implementation of the active program. Identifies areas for strategic growth and expansion with existing client base and develops a sales strategy to prospect new accounts in the assigned vertical markets. Provide complete and thorough solutions for every customer to boost top-line revenue growth, customer acquisition levels and profitability. Play an integral part in maintaining and generating sales that will turn into long-lasting relationships.

Requirements

High School Diploma or equivalent with 8 years prior experience, 2 year post-secondary/AA Degree and 4 years prior experience.

Nice To Haves

Requires 50%+ travel
Ability to manage a large customer base while also focusing on business development
Professional experience in the LMR, Public Safety, or Wireless industry
Experience in selling communications equipment and services to state/local government or transit agencies
Experience in large capture pursuits
Experience in selling to SLED agencies

Responsibilities

Building relationships with assigned accounts, as well as develop new accounts, team with all aspects of the customer’s organization, which includes executives, engineering, managers, contracts, and others. Skills required to build relationships across an account include creative thinking, articulating a clear vision and generating enthusiasm, to impact all business groups
Selling at the most strategic level within the account and implementing a broad sales strategy for earning customer acceptance and service implementation. Able to effectively communicate the strategy and results to leadership
Ability to effectively prospect for new business with a high level of activity while maintaining and meeting existing customer needs
Monitors and oversees all projects within portfolio of assigned accounts to ensure client satisfaction and issue resolution
Expands the relationships with new and existing customers by continuously proposing solutions that meet their objectives
Achieves agreed upon sales targets and outcomes within schedule on Public Safety and Professional Communications (PSPC) products, services and solutions with new and existing customers
Develops and enhances relationships with a specific focus on advancing and supporting customer relationships with assigned accounts
Manages opportunities in all stages of the sales funnel to include performing cost-benefits and needs analysis of existing customers
Establishes, develops and maintains positive business and customer relationships with all levels of management
Assists customers and internal partners in achieving quarterly and annual business goals and objectives while ensuring successful delivery of programs in a timely manner
Completes high quality, timely, and accurate communications and administrative responsibilities including but not limited to activity and expense report submission, customer management tool updates, attending meetings, forecasting and sales plan information
Participates on and may lead cross-functional teams to meet business objectives
Provides updates to senior sales/operations staff of any accounts concerns, financial status or other matters as applicable
Ability to travel 50%+