nCino Business Analyst

CGI•Atlanta, GA

6d•Onsite

About The Position

Are you fascinated by information technology and its role in innovative business solutions? Are you a collaborative problem solver who wants to build a dynamic career making an impact for some of the most influential companies and government agencies in the world? If so, we think CGI is just the place for you. As a Business Analyst on our team, you'll work in a highly collaborative environment to provide expertise in designing, developing, and executing solutions to enhance the quality of IT products and services. At CGI, you can explore your full potential – not confined by borders or pre defined paths. You're empowered to solve problems in your own unique way which is not only valued and respected but encouraged. We're a close knit team that has access to global resources. You'll have the opportunity to explore a wide range of tools, technologies, and cutting edge solutions, all while enjoying the personal touch that our local operating approach offers.

Requirements

6+ years of business analysis experience (or 8+ years for Lead level candidates), with significant time spent in lending operations, financial services technology delivery, or digital lending platforms.
3+ years of direct nCino and Salesforce experience required, including hands on exposure to configuration, workflow, and reporting.
Demonstrated, hands on experience with data mapping, ETL, or systems integration projects — able to speak fluently to source to target mapping, data dictionaries, and transformation logic.
Expert level understanding of business analysis discipline: requirements elicitation, process mapping, functional specifications, acceptance criteria, traceability, and impact analysis.
Deep knowledge of commercial or consumer lending, credit workflows, loan operations, and portfolio management.
Strong data literacy: comfortable working directly with data dictionaries, entity relationship diagrams, mapping spreadsheets, and SQL for validation/reconciliation

Nice To Haves

Prior experience leading or supporting a full nCino implementation, upgrade, or core banking data migration/conversion.
Experience with Salesforce Financial Services Cloud, Sales Cloud, or comparable loan origination/digital lending platforms.
Background in Credit Administration, Loan Operations, Risk, Compliance, or Portfolio Management.
Hands on experience with ETL tools, middleware, or integration platforms (e.g., MuleSoft, Informatica, or similar) supporting nCino/Salesforce data flows.
Salesforce Administrator and/or Platform App Builder certification.
nCino Administrator certification or formal nCino functional training.
Experience mentoring analysts or serving as a functional/product owner on a project team.

Responsibilities

Serve as the senior liaison and subject matter expert between business associates (line of business, credit, risk, loan operations, compliance) and technology/vendor partners for the nCino lending platform.
Lead requirements workshops, design reviews, and executive level stakeholder discussions; represent the BA function in steering committees and release governance meetings.
Mentor and provide functional direction to junior and mid level business analysts; review their deliverables for quality and consistency.
Act as a trusted advisor to product owners, project managers, and leadership on platform roadmap, prioritization, and risk trade offs.
Gather, analyze, and document complex business requirements and translate them into functional specifications, user stories, acceptance criteria, and technical direction for developers and administrators.
Map current state lending workflows (origination, underwriting, approval routing, credit memo, covenant tracking, collateral management, booking) and design future state processes that maximize automation and control.
Document end to end solution design for major enhancements and new feature deployments, including cross functional impact analysis across configuration, workflow, reporting, and downstream systems.
Lead source to target data mapping efforts between nCino/Salesforce and other enterprise systems, including core banking platforms, credit bureaus, document management/imaging systems, data warehouses, and regulatory reporting tools.
Define and document field level mapping specifications, data dictionaries, transformation logic, and business rules for ETL/integration development.
Partner with data engineers and integration teams on API, middleware, and batch integration design; validate data lineage, data quality, and reconciliation across systems.
Support data migration efforts during nCino implementations, upgrades, or core conversions, including legacy data extraction, cleansing, mapping, and post load validation.
Identify data quality issues and gaps between systems and drive remediation with technical and business owners.
Lead system validation, regression testing, and user acceptance testing (UAT) for nCino releases, including test strategy, test case design, and defect triage.
Own change management, training, and release communication for major platform changes; develop job aids and documentation to drive adoption.
Monitor platform performance, adoption metrics, and issue trends; build reporting and dashboards to track key operational and data quality metrics.
Lead issue triage and root cause analysis for production incidents, coordinating resolution across business, technical, and vendor teams.
Ensure requirements, data mappings, and process documentation account for lending policy, regulatory requirements, risk controls, and client experience standards.
Maintain requirements traceability and audit ready documentation across the analysis lifecycle.