NBHWC Certified Health Coach

Cadence Health

3d•$22 - $26•Remote

About The Position

Cadence is hiring a Clinical Navigator (Health Coach) to provide virtual chronic care support to Medicare patients enrolled in its care programs. The role delivers proactive, patient-centered outreach and follow-through, including structured check-ins, coaching and goal-setting, care coordination, and help addressing barriers such as access to resources, transportation, and medication refills. Clinical Navigators document interactions in the Cadence platform and collaborate with the clinical team to escalate concerns and coordinate next steps. The position involves outbound phone outreach and one-on-one coaching for patients with chronic conditions. Coaches support personalized care plans, conduct assessments, educate patients on disease management and medication adherence, monitor progress through check-ins and remote monitoring tools, and connect patients with resources or internal support pathways. Work is performed under appropriate clinical supervision and in accordance with Cadence policies and protocols. This is a full-time remote position based in the United States, with Monday-through-Friday schedule options based on time zone. The anticipated salary is $22–$26 per hour, with possible incentive compensation. Actual compensation depends on factors including experience, skills, internal equity, and applicable law.

Requirements

Active NBHWC health coaching certification.
At least 1 year of experience as a health coach.
Experience providing patient education and support to individuals managing chronic conditions.
Readiness to work remotely, including access to stable high-speed WiFi.
Fluency with AI-assisted clinical tools such as Gemini, Open Evidence, or comparable platforms, and the ability to discuss where AI supports care delivery and where human judgment remains essential.
Ability to work independently in a remote, fast-paced environment with evolving workflows.
Tech-savviness to navigate and troubleshoot multiple systems simultaneously.
Strong patient communication, documentation, follow-through, and schedule adherence.

Nice To Haves

Fluency in Spanish.

Responsibilities

Conduct outbound telephonic outreach and provide one-on-one coaching and support to patients managing chronic conditions, including type 2 diabetes, hypertension, and cardiovascular disease.
Help patients execute personalized care plans and achieve goals through education and coaching on behavior modification, nutrition, physical activity, and self-management, using evidence-based techniques such as motivational interviewing and SMART goals.
Conduct comprehensive assessments of patients’ health status, lifestyle behaviors, nutritional habits, and readiness to change.
Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies.
Execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision.
Monitor patient progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools.
Document patient interactions, outcomes, and follow-up plans in the Cadence platform.
Identify barriers to care, including social needs, and connect patients with resources or internal support pathways.
Collaborate in real time with clinicians and patient support teams using the Cadence Platform, Google Workspace, and Slack.
Contribute feedback to improve workflows in a fast-moving, change-oriented environment.