Navigator

Chsfl•Pensacola, FL

3d•Hybrid

About The Position

The Navigator identifies and assesses client and family needs; guides and informs clients of available community resources; and coordinates access to health, human services, educational and other family support systems (i.e. Food Stamps, financial assistance, etc.). Overall, the Navigator contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

Requirements

Bachelor's degree in Social Work or a comparable Human Services field from an accredited university, required.
Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.
Two years working with children and families, required.
Knowledge of various community resources
Skills and Proficiency in: Planning, project management, organization and time management
Oral and written communication, including presentation and platform
Collaboration, teamwork, consulting, facilitation, coaching and mentoring
Computer systems and MS Office, including Word, Excel and Outlook
Ability to perform at a high level of autonomy, with general supervision.
Ability to perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
Ability to solve practical problems and document results using sound judgment.
Ability to commit to providing high customer satisfaction with positive service delivery results.
Ability to meet critical deadlines, while maintaining attention to detail, accuracy and quality.
Ability to handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
Ability to demonstrate the behaviors of our CHS Common Bond Values.
Ability to be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
Ability to act decisively when necessary to protect clients and assist with crisis
Coordinate networking opportunities for families
Work in high risk neighborhoods
Make home visits
Awareness of social, economic, cultural and environmental factors in the resolution of family and personal problems
Interact effectively with children/families from diverse backgrounds

Nice To Haves

For CAC: Equivalent combination of education and experience may be considered.

Responsibilities

Identify and assess client and family needs. Focus on family needs while conducting intake screenings and assessments to determine appropriate services.
Re-evaluate client needs on a regular basis and persevere to motive them towards continuing participation in the early childhood system of care or other services provided.
Conduct outreach to community service providers. Make presentations at events and activities to disseminate information about the programs/services available.
Support and maintain collaborative relationships with key community service providers and stay abreast of information pertinent to a successful referral and linkage.
Provide direct referrals and assure linkages for families to services based upon eligibility.
Facilitate the family’s ability to navigate health/human services, educational and other family support systems adequately.
Advocate for the family when there are issues with service providers and coach family members when necessary to improve their interpersonal skills.
Oversee and/or support the development and maintenance of the family resource library and resource guide.
Develop and maintain client records and program documentation in a timely manner.
May monitor interns and/or volunteers.
May transport clients in personal/agency vehicle or arrange transportation for clients.
Attend and participate in team members meetings and other required program meetings.
For CAC: Educate families about the Healthy Beginnings Program and how to navigate other programs within the early childhood system of care.
Develop a strong knowledge base and stay current on job-related issues and trends.
Participate actively in departmental meetings, training and education, as well as the quality process.
Comply with CHS’s code of conduct, policies, procedures and other obligations.
Assist with training other team members and providing back up when necessary.
Pick up projects on the fly; perform other duties as assigned from time to time.
Demonstrate the CHS Common Bond values in the performance of all job duties.