Navigator (Non-Clinical) - Adult Kidney Transplant - FT - Days - MRH - Hollywood

Memorial Healthcare

1d•Onsite

About The Position

The Navigator guides adult kidney transplant patients through the healthcare system and coordinates care across the healthcare continuum. Working with physicians, staff, and other healthcare professionals, the Navigator helps maintain safe, high-quality care and supports patients by connecting them with services, helping with insurance authorizations, and coordinating among providers. The role provides education and administrative support as directed by the clinical team and helps patients navigate peri-operative and peri-procedural care. The Navigator gathers and manages clinical information before consultations, surgeries, or procedures; coordinates appointments, referrals, and follow-up; documents coordination efforts; and helps patients address obstacles to treatment. Patient support may be provided through telehealth, in-person meetings, text, telephone, or email. The position is full-time, day shift, in Hollywood, Florida.

Requirements

High school diploma or equivalent.
At least one year of experience in a healthcare setting.
BLS certification from an accepted American Heart Association, Red Cross, or listed grace-period option.
Critical-thinking skills, effective communication, decisive judgment, and ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.
Knowledge of Excel, Word, and PowerPoint.
Ability to use electronic medical records such as EPIC.

Responsibilities

Provide patients with educational resources about their medical condition, treatment plans, and other health-related topics as directed by the clinical team.
Serve as a resource on insurance and administrative aspects of peri-operative and peri-procedural care.
Work with physicians and multidisciplinary care management teams to coordinate care and document efforts.
Extract information from medical records, conduct outreach, and communicate relevant details to the appropriate teams, providers, or supervisors.
Collect and manage relevant clinical data, including intake forms, photographs, health history, laboratory results, and images, before consultations, surgeries, or procedures.
Assist with obtaining authorizations and scheduling appointments, and coordinate care between providers when appropriate.
Connect patients with primary care providers, specialists, and other community health resources.
Coordinate patient care plans, including appointments, provider follow-up, and referrals.
Help patients overcome obstacles to pursuing treatment.
Support patients using communication methods including telehealth, face-to-face interactions, text, telephone, and email.