Navigator - Casual/Term Contract

Ruth & Naomi's Mission•Chilliwack, BC

10d•Onsite

About The Position

Ruth & Naomi's Mission is seeking a Navigator to support individuals in accessing income assistance and related Ministry services through a third-party service agreement with the Ministry. This position works directly with individuals who are unable to access services through the Ministry office and require alternate support to maintain access to income assistance and related resources. The Navigator serves as the primary point of contact between Ruth & Naomi's Mission and Ministry representatives while supporting individuals in navigating systems, accessing resources, and overcoming barriers.

Requirements

Experience working with individuals experiencing homelessness, poverty, substance use, mental health challenges, or other complex barriers
De-escalation training
Strong interpersonal, communication, and documentation skills
Ability to maintain professional boundaries while supporting individuals in high-needs situations
Class 5 Driver's License
Ability to manage sensitive information with professionalism and discretion

Nice To Haves

Experience navigating government or social assistance systems is considered an asset

Responsibilities

Coordinate the receipt and distribution of income assistance cheques for eligible individuals
Support individuals in navigating Ministry documentation and eligibility requirements
Provide professional, respectful, and trauma-informed support to individuals accessing services
Assist individuals in understanding available Ministry services and supports
Connect individuals to Ministry crisis supports and related resources when appropriate
Serve as the primary liaison between Ruth & Naomi's Mission and Ministry representatives
Maintain accurate records, documentation, and reporting related to service delivery
Support individuals experiencing barriers that may impact their ability to access income assistance