Navigator

Brightli•Indianapolis, IN

2d•Hybrid

About The Position

Are you passionate about helping individuals access the healthcare and social services they need to thrive? Do you enjoy working directly with people, navigating complex systems, and making a meaningful impact in your community? Join our team as a Navigator! As a Navigator, you will assist individuals in obtaining state and federal benefits, including Medicaid enrollment, renewals, and appeals. You will serve as an advocate and resource for clients while providing administrative support, coordinating services, and helping individuals overcome barriers to care. Our ideal candidate is compassionate, detail-oriented, knowledgeable about community resources, and committed to helping individuals access essential services. Join a mission-driven team dedicated to improving the health and well-being of individuals and families in our communities while advancing your professional growth and development.

Requirements

High school diploma or GED required.
Navigator License required within 90 days of employment.
Must complete two (2) continuing education units (CEUs) annually to maintain licensure.
Valid driver's license, acceptable driving record, and current automobile insurance required.
Strong verbal and written communication skills.
Demonstrated ability to build rapport and maintain positive working relationships with clients and community partners.
Understanding of local community resources, cultures, and values.
Ability to provide exceptional customer service and create a welcoming environment for all individuals.
Proficiency in Microsoft Office Suite, including Word and Excel.
Experience using office equipment such as scanners, copiers, fax machines, and postage systems.
Strong organizational skills with exceptional attention to detail and accuracy.
Ability to maintain confidentiality and comply with HIPAA regulations.
Reliable attendance, punctuality, and adherence to organizational policies and procedures.
Successful completion of background screening, including criminal history, driving record, and abuse/neglect checks.
Completion of New Hire Orientation and all required training programs upon hire and annually thereafter.
Compliance with conflict of interest policies and organizational standards.
Ability to provide accommodations and support access to healthcare services for diverse populations.
Proof of freedom from infectious and contagious diseases prior to employment and as required thereafter.
Completion of TB testing and annual health assessments as required by position and program.
Ability to sit and stand for extended periods throughout the workday.
Frequent use of hands and fingers for typing, writing, filing, and operating office equipment.
Ability to travel between office locations and community settings as needed.
Occasionally lift and/or move up to 50 pounds.
Ability to perform duties in both office and community-based environments.

Nice To Haves

Three (3) years of experience in community health, healthcare, human services outreach, case management, or a related field preferred.
Experience working with Medicaid, public benefits, insurance verification, or social service programs preferred.
Demonstrated ability to multitask, problem-solve, and maintain attention to detail in a fast-paced environment.
Ability to remain organized, professional, and adaptable while managing multiple priorities.
Commitment to continuous learning and staying informed of state and federal benefits program changes.
Knowledge of harm reduction principles, motivational interviewing, and person-centered service approaches preferred.

Responsibilities

Assist clients with Medicaid enrollment, renewals, appeals, and other state or federal benefit applications.
Complete intake documentation, payment responsibility assessments, and maintain accurate client records.
Advocate for clients by serving as a liaison with Medicaid offices, social service agencies, and community resources.
Transport clients to Medicaid-related appointments and other approved services as needed.
Travel between office locations to provide client support and outreach services.
Verify insurance eligibility and assist with insurance-related inquiries.
Register new clients and update demographic, insurance, and service information in electronic health records.
Support front-office operations, scheduling, filing, and administrative functions.
Maintain and securely store state and federal documentation in accordance with organizational policies.
Utilize electronic health records (EHR), insurance verification platforms, and other software systems to document services.
Track and report monthly service statistics and outcomes.
Ensure compliance with HIPAA, privacy regulations, and confidentiality requirements.
Perform additional duties as assigned.

Benefits

29 Days of PTO
Eligibility for HRSA Loan Repayment (eligibility requirements apply)
Employee benefits package – health, dental, vision, retirement, life insurance, and more
Competitive 401(k) Retirement Savings Plan – up to 5% employer match for Part-Time and Full-Time employees
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts (FSA) – healthcare and dependent care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Mileage Reimbursement
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness