Navigator II

Catholic Charities Comm•Flagstaff, AZ

2d•Hybrid

About The Position

Our Veteran’s Services is committed to helping Arizona Veterans and Veteran families experiencing homelessness in Northern Arizona by providing housing and resources so our Veterans and their families can attain safety and stability. The Navigator II provides comprehensive case management and client advocacy under the Supportive Services for Veteran Families Program.

Requirements

Minimum of a High School Diploma or Equivalent with 5 years of relevant work experience.
Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.
You must be 21 years of age or older to drive on behalf of Catholic Charities.
Must have or complete within 90 days of hire, training in CPR and First Aid and remain current in the certification.

Nice To Haves

Bachelor’s degree in Social work or related field plus one year experience in the field preferred.
Veteran preferred.
Bilingual (Spanish) preferred.

Responsibilities

Responsible for receiving referrals and engaging clients within 24 hours, through face to face visits or telephone contact. Completes documentation regarding all contacts and information regarding the case.
Responsible for outreach and engagement of clients through telephone calls, face to face visits, and ongoing communication with all members of the Supportive Services for Veteran Families Team.
Oversees the collection and review of all collateral information necessary to assess client eligibility for assistance under the Catholic Charities Veteran Services (CCVS) Program.
Responsible for developing and implementing individual service plans, making community referrals, on-going reassessment of the service plans and follow up. Updates service plans on a quarterly basis.
Coordinates all services for each individual client, including advocacy, giving information about community resources, etc.
Provides accurate documentation of services, including identifying resources, writing progress notes, detailed summaries of all services and contracts and submits as required or outlined.
Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.
Performs other duties as assigned.