Navigator Coach

Jefferson County•Golden, CO

6d•$25 - $26•Onsite

About The Position

Jefferson County is hiring a Navigator Coach for a grant-funded program supporting individuals impacted by the justice system, including people experiencing substance use challenges and those who interact with multiple community service systems. The role will help build a new program, shape its processes, and provide intensive case management and coaching. Working with Justice Services, the Navigator Coach will connect with people in jail and support their transition back into the community by building trusting relationships, identifying immediate needs, connecting participants with resources, and helping them establish goals for long-term stability. The role also supports a collaborative navigation team serving people experiencing homelessness, families facing housing instability, and families needing additional community support. This is a hands-on, primarily in-person, community-focused position involving work in a jail setting, off-site outreach, and mobile work throughout Jefferson County. The Navigator Coach works with participants and a range of justice and community partners, often adapting to changing circumstances and priorities. Work may involve working alone with groups of justice-involved individuals. The schedule may be arranged as a four- or five-day workweek in discussion with the hiring manager, with flexibility needed for program and participant needs, including occasional evening hours, typically Thursdays. The position is fully benefited and grant-funded, with an anticipated assignment end date of December 31, 2028. An extension may be possible if additional grant funding is available. The hiring range is $24.62–$26.26 per hour. Candidates with addiction counseling training or credentials may be eligible for additional compensation.

Requirements

Bachelor’s degree in Human Services, Social Work, Psychology, Sociology, Criminal Justice, Behavioral Health, or a closely related field.
At least three years of professional experience in human services, community outreach, case management, resource navigation, behavioral health, substance use recovery services, justice services, or a closely related field.
Ability to work in a jail or correctional environment and meet applicable facility access and security requirements.
Ability to conduct off-site community outreach and travel to locations throughout Jefferson County.
Availability to work occasional evening hours, typically Thursdays, and adjust schedules based on program needs.
Ability to successfully complete required background checks and obtain access to necessary systems and databases.
Ability to complete required CJIS background screening, including fingerprinting, and CJIS security training, and to meet and maintain applicable access requirements.
A valid Colorado driver’s license within 30 days of hire if driving on County business in a county or personal vehicle is required.
Ability to establish professional boundaries, maintain accurate records, follow through on commitments, and manage multiple participant needs.

Nice To Haves

Lived or professional experience that fosters empathy, cultural awareness, and a passion for serving diverse populations.
Knowledge of the two-generation (2Gen) approach and community resources supporting people experiencing homelessness, justice involvement, mental health challenges, or substance use.
Experience applying Motivational Interviewing techniques and assessing individual needs to connect clients with appropriate resources.
Strong interpersonal and communication skills, including active listening, relationship building, and a respectful, nonjudgmental approach.
Ability to remain calm under pressure, adapt to changing circumstances, and exercise sound judgment in complex situations.
Ability to work independently and collaboratively with diverse clients, internal teams, community partners, and stakeholders.
Strong organizational and technical skills, including case documentation, data entry, reporting, database management, and maintaining confidentiality.
Commitment to holistic coaching, continuous learning, problem-solving, and contributing to the development of a new program.
Addiction counseling training or credentials, which may qualify a candidate for additional compensation.

Responsibilities

Perform in-depth intensive case management by identifying needs through intake, enrollment, home visits, and long-term support.
Travel to meet clients in settings such as jails, courts, shelters, and sober living facilities.
Collaborate on individualized case plans and coordinate community resources related to justice-system involvement, probation, housing, fatherhood, child reunification, education, employment, transportation, special needs, wellness, finances, childcare, and parenting.
Provide one-on-one coaching using a multigenerational approach.
Coordinate resources for basic needs, including food, clothing, and shelter.
Identify treatment and sober living options and coordinate participant entry.
Collaborate with resources and entities throughout Jefferson County.
Communicate changes in resource eligibility and enrollment processes and provide resource and strategic referral information.
Maintain a network of community partners to address participant needs.
Gather, review, and assess data about local service delivery and individuals’ experiences accessing services, including service gaps, duplication, and access barriers.
Maintain information for every participant in a database.
Perform other duties and responsibilities as assigned.